Director, Corporate Security Investigations

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You’ll Contribute

The Director of Corporate Security Investigations is a senior staff member on the Corporate Security team responsible for all phases of investigations and Reporting, Project Management, Vendor Management, Database Systems Administration, Policy Development, Risk Assessments, Strategic Planning, Training, and working with law enforcement agencies, Security Officers, Human Resource representatives, legal staff, and business line Vice Presidents throughout the organization. The Director of Corporate Security Investigations— provides a blend of technical, subject matter expertise and project management skills to help ensure the success of the department.

Areas of specific focus include: Managing and utilizing a case management system to document and analyze security incidents throughout the company. Database level Administration of case management system and Social media monitoring systems. Drafting investigative reports and summaries for Senior Management. Collecting and analyzing evidence. Identifying control weaknesses and methods to mitigate risks through the investigative process. Using forensic and intelligence gathering tools to gather evidence and perform risk assessments. Evaluating the need for a formal investigation on all incidents reported to the Corporate Security Division. Managing investigative resources efficiently and effectively. Developing and delivering training programs to employees throughout the organization, including new hires in orientation. Creating and maintaining working relationships with law enforcement agencies throughout the country at both the Federal and local level.

What You’ll Do

  • Conducting and managing corporate investigations
    • Ensures the proper workflow of all corporate investigations.
    • Prepares and reviews and distribute case reports.
    • Utilizes a case management system to track and monitor the progress of all investigations.
    • Maintains artifacts, case workflow, and chronology of cyber incident response cases.
    • Serves as an SME in the processing of criminal record checks in support of Background vetting.
    • Works with business line partners to identify and correct control weaknesses discovered through the investigative process.
  • Project Management
    • Leads projects, or delegates and supervises project leaders, for investigative initiatives, related Sallie Mae facilities and personnel
    • Works closely with key business areas to ensure investigative requirements are defined, documented, tested and delivered as part of project deliverables.
    • Independently develops detailed project plans and time estimates for investigative project initiatives.
    • Commits to and meet deadlines in both quality and time.
  • Strategic Planning
    • Assists the VP, Asset Protection in defining the appropriate technical requirements and strategies necessary to address investigative needs for the organization.
    • Formulates proposals and develops technical requirements for new products, services, applications and technologies.
    • Conducts research, monitors new product developments and makes recommendations regarding technologies which have the potential to benefit the Corporate Security Program for Sallie Mae, Inc.
    • Provides direction and guidance to staff, consultants, Vendors and support personnel for implementing new controls and technologies.
    • Personnel mentoring
    • Establishes project priorities and coordinates the implementation of deliverables.
  • Investigations/Systems Database Program Management
    • Performs complex analytical tasks to assess risks and determine strategies required to resolve issues, correct security problems or mitigate risk.
    • Assists in the preparation of budgets and forecasts for area of responsibility.
    • Administers all Investigative and physical security intelligence gathering systems for Corporate Security.
    • Administers the international travel safety program
    • Administers the insider threat program.
    • Develops training and security awareness programs.
    • Develops and maintains policies and procedures.
    • Responsible for all reporting and data and data analysis related to investigations.
    • Performs other duties and special projects as may be assigned.
    • Oversees the installation of server software
    • Creates accounts for all users
    • Provides system support and problem resolution
    • Schedules server maintenance
    • Establishes a disaster recovery protocol

What You Have

Minimum: Indicate minimum education, skills and experience required.

  • Bachelor’s Degree
  • 7+ years of progressive experience working as a corporate investigations executive or law enforcement officer
  • 7+ years staff management, experience is required. Must have experience developing and mentoring junior staff, conducting performance reviews and developing staff training programs.
  • 7+ years’ experience conducting risk assessments and/or risk analysis in an investigative environment. The ability to clearly document and present findings as well as improvement opportunities.
  • Must be have administrator experience with investigative technologies, such as video systems, case management software, social media monitoring platforms and forensic evidence collection equipment
  • Must understand security concepts, protocols, “industry best practices” and strategies.
  • Experience with industry regulatory requirements and working with internal and external audit staff is required
  • Excellent oral, written and interpersonal communication skills, including the ability to communicate effectively with project and application development teams, management and clients is a must
  • Teamwork, organization and time management skills are critical.
  • Must be focused, energetic, meet commitments, and be willing to take ownership of assigned projects and cases.
  • Must have excellent judgment and integrity.

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you’d like more information about your EEO rights as an applicant, please click hereEEO is the Law supplement. Click here to view the U.S. Pay Transparency Policy.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

About Us

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

Job ID : R22_000163

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