Manager, Security Operations

We love finance, software, and (believe it or not), taxes – that’s why we love what we do! At Avantax, we celebrate our diverse experience and unique contributions and use our combined knowledge to blaze new trails in tax-focused investing. As individuals, we contribute valuable insight from our career history to achieve the Avantax mission. As a team, we work together to make a real impact and have a lot of fun along the way. Our collaborative work features decades of expertise in wealth management.

We bring our unique experiences together to form the heart of Avantax – working in unison toward the goal of creating services that make it easy for clients and professionals to pursue their financial and business goals. At Avantax, we are committed as a company and individuals to the diversity, equity and inclusion of our clients, team members and the communities in which we work.

Are you an innovative problem-solver who’s eager to take on new challenges, collaborate with diverse team members and achieve excellence? If so, life at Avantax may be the opportunity for you.

Position Summary

Avantax is seeking a Manager, Security Operations that will be responsible for leading a security operations team and reporting to the Director of operations. They will provide technical guidance, and manage activities such as hiring, training, and evaluating SOC staff. They will also develop policies and procedures and keep the Director, Information Security, informed about security operations issues and concerns. This role will detect and respond to cyber security threats to ensure an organization operates securely. They will also manage financial activities, assess incident reports, and develop and implement crisis communication plans.

Essential Duties & Responsibilities

The major responsibilities of the position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Understand the internal SOC technologies and security feeds (firewall, router, switch,) for device upgrades and patches for remediation and eradication procedures.
• Analyze and evaluate network, system, and security alerts performing triage to include determining scope, urgency, and potential impact, and identifying the specific vulnerability.
• Ensure adequate/skilled staffing.
• Lead and develop a well-trained SIOC Team with core competencies necessary to manage risk, stay ahead of security threats, or position the team to effectively mitigate risk.
• Lead the response to significant Security incidents, ensuring the SIOC (System intelligence operations center) team is effectively responding.
• Provide oversight for and ensure completion of routine activities related to travel, event, and executive security.
• Oversee all enterprise-wide incident reporting, including review for compliance with established standards and appropriate follow-up activities.
• Responsible for administrative and other support duties, including scheduling, training, onboarding, and collection of metrics.
• Monitor ticket age and total daily.
• Delegate unassigned newly submitted tickets to analysts keeping in mind current workloads and availability.
• They also develop policies and procedures and keep the CISO informed about security operations.

Education & Experience

• 7 years of relevant experience with a combination of functional technical experience with aspects of major enterprise business systems and related technologies.
• Familiarity with industry-standard frameworks (NIST, ISO, PCI). FINRA and SEC standards are a plus.
• A results-driven individual who can manage multiple complex assignments, manage assignments based on criticality, in a timely and professional manner.
• Ability to manage expectations with multiple stakeholders on projects and programs in conjunction with the information security team.
• Demonstrated personal integrity, the ability to professionally handle confidential matters, and exhibit the appropriate level of judgment and decision-making commensurate with the position and responsibilities.
• Deep understanding of measurement and the key performance indicators for successful operations center environments.
• Outstanding communication capabilities, written and oral, with an emphasis on prompt, transparent, and appropriate targeting for incident-related notifications.
• Experience in security tools (Example: Splunk, CrowdStrike, Qualys, ServiceNow, Google GCP, etc.).
• Experience coordinating the delivery of projects.
• Experience presenting project plans to senior leadership.
• Experience communicating across a diversity of areas (e.g., legal, regulatory FINRA, SEC, finance, PR, and external industry groups).
• Monitor email inboxes, work order service requests, and all communications devices.
• Bachelor’s degree in a technical field such as Computer Science, Information Security, Information Technology, Computer Engineering, or Information Systems.
• Experience with scripting languages, Python, JavaScript, and Perl.

Physical Demand & Work Effort

• Keying/typing, standing, walking.
• Sitting for an extended period.
• Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office environment.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during the normal performance of the job.
• Compliance with company attendance standards.

Comprehensive Benefits

We offer a competitive salary, and an outstanding benefits package that includes medical, dental, vision, life insurance, paid vacation and sick days, paid holidays, tuition reimbursement, and 401(k) with company match.

#Avantax

At Avantax®, we believe our work benefits from the diverse perspectives of our employees. As such, Avantax welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Avantax, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.

Avantax and its business lines, Avantax Wealth Management® and Avantax Planning Partners℠ are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under federal or state law.

Avantax considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.

If you need assistance or accommodation due to a disability, you may contact us at [email protected], or by calling 972-870-6000 to speak with a member of the HR Talent Acquisition team.