IT Support Specialist

About Propeller 

At Propeller Health, our mission is to empower every person with chronic respiratory disease to take control of their health so they can live a better life. As a leader in digital health and therapeutics for asthma and COPD, we improve clinical outcomes, healthcare costs and quality of life by helping patients and their doctors better understand conditions, inform treatment decisions and manage symptoms.

Propeller’s platform combines FDA cleared medical devices, consumer apps and physician monitoring with clinical support throughout the care journey to deliver value to all stakeholders. Together, we create digital experiences with a human touch used by patients, providers, payers, pharmaceuticals and other healthcare organizations in the US, Europe and Asia.

Propeller Health is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).

For more information, visit www.propellerhealth.com.

Learn more about our products at https://vimeo.com/224359133

Why this job is important:

The IT Support Specialist is a key role on the Infrastructure team. They are the most public face of the organization and the one member of the team virtually guaranteed to interact with all other Propeller Health employees. They must be willing to work independently to research and solve a wide variety of problems and manage IT projects from cradle to grave.

Consider Joining Us If You Are

• Eager to work at a fast-paced, agile company on a self-governed, highly collaborative cross-functional team
• Naturally curious, and believe in lifelong personal growth
• Not afraid to experiment and fail. Failure is an opportunity to learn, and is embraced as a core tenet of Propeller.
• A believer that technology can help solve hard problems and change the world
• Aware that technology, by itself, does not delight customers; the sweet spot is when we combine technology with practical solutions, surprises, utility, and social interaction
• A good listener who respects their colleagues, but who isn’t afraid to assert themselves
• An owner. You pick work up off the floor, guide collaboration, challenge assumptions, and solve hard problems

What We’re Looking For

• Familiar with a wide variety of operating systems, including MacOS, Windows (both desktop and server), iOS, and Android.
• Familiar with Active Directory.
• Experience working with onsite and remote colleagues.
• Experienced with Jamf Pro, InTune, and related technologies.
• Familiar with Atlassian products like Jira and Confluence.
• Self-starter capable of working with minimal supervision.
• Experienced with managing video conferencing systems (Zoom).
• Capable of triaging incoming requests with minimal supervision.
• Able to troubleshoot and resolve issues not previously encountered.
• Capable of producing written documentation that can be followed by others.
• Previous experience working in a small to medium sized company’s IT environment is desirable.
• Able to maintain a positive attitude when things break.
• Projects calm towards other employees when helping them with technical issues.
• Capable of planning and executing IT projects with minimal supervision.
• Understands the importance of teamwork and does not have a hero complex.
• A good listener who respects their colleagues, but is willing to give a dissenting opinion in a group setting.
• Trustworthy. You apply sound judgment and integrity to everything you do.
• An owner. You pick work up off the floor, tackle problems head-on and solve them.

What You Will Do 

• Be a first contact for technology ranging across phones, conferencing systems, networks, software, and laptops. Procure equipment as needed.
• Account management tasks across a variety of systems: creating accounts; helping people who lost their access for one reason or another; and deleting accounts. Work closely with our People team during onboarding and offboarding.
• Research and implement solutions to IT problems without close supervision.
• Troubleshoot networking problems and interface with our network vendor to build out new offices and support existing offices.
• Track inventory, image systems, and prepare reports (inventory, compliance, accounts).
• Manage software licenses.
• Work with vendors to control costs and maintain productive relationships.
• Work independently on projects to integrate new software products into our single sign-on solution.
• Work independently administering mobile device management software.
• Administer Amazon Web Services (AWS) Workspaces and AppStream 2.0 without close supervision.
• Work independently to administer IT services and infrastructure.
• Help set and maintain compliance with corporate information security standards covering systems managed by this role.
• Manage our various WordPress.com-hosted websites along with internal stakeholders.
• Other projects as assigned.

What’s In It For You

• Chart your own course for personal and professional growth with many opportunities to bring new ideas, create new capabilities, and stretch beyond your comfort zone.
• Join a talented and collaborative team committed to finding creative solutions that scale. Everything we do starts and ends with how we can help a patient become healthier.
• Work with a creative and diverse team of professionals. Solving respiratory disease requires a wide array of disciplines to work together. For example, we have epidemiologists, physicians/clinicians on staff combined with engineers, statisticians and data scientists to build the best respiratory solution possible.
• Connecting as a team is important to us. Post-COVID, we look forward to the many opportunities to get together that we have enjoyed in previous years, such as summer cookouts for lunch, after work events like board games and hobby nights, and company-wide gatherings for team building! You can opt in where it makes sense for you.
• We care about balancing work with the rest of life. We encourage and support our team members to disconnect when they’re not at work.

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