IT Infrastructure Analyst

About the job

We believe people should love what they do – in this role, you will be responsible for:

• Service management and ticket fulfillment leveraging retained services and vendor provided services
• End user support, documentation, and training
• Identity and access management and asset management
• Technical troubleshooting and issue remediation for computer hardware, software, printers, mobile devices, audio/video presentation technology, and basic network equipment
• Identifying and working across IT teams to deliver secure, compliant, solutions for advanced customer inquiries driving desired business outcomes
• Designing, implementing, and maintaining IT operational processes & procedures, best practices, and customer service guidelines with a focus on continuous improvement
• Working collaboratively with IT application teams, end users, business leadership, corporate IT, and third-party IT service providers
• Improve process efficiencies by implementing automation. Identify repeated tasks as candidates for automation
• Supporting executive management and on-site executive meetings
• Participating on various project teams and drive project deliverables
• Vendor relationship management
• Bachelor’s degree in Information Technology, Information Systems, or a related field, with a minimum of 2 years of work experience
• Excellent interpersonal skills, customer service experience, and ability to relate and communicate with individuals with diverse backgrounds
• Knowledge of IT processes including service ticket management and change management
• Knowledge of cyber security best practices including role based access control and least privilege
• Knowledge of IT services including desktop support, application installation and maintenance, server management, storage management, network & telecommunications
• Prior experience working with Microsoft products including: Windows, Windows Server, Active Directory, Group Policy, and Windows Update processes
• Prior experience working with Microsoft Office platform
• Self-motivated and takes initiative to go beyond the minimum requirements
• Excellent organizational skills, and ability to balance priorities
• Self-motivated and takes initiative to go beyond the minimum requirements

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Field

Information Technology

Primary Location

US-Pennsylvania-Williamsport

Recruiting Company

Textron Systems: Lycoming Engines

Schedule

Full-time

Job Level

Individual Contributor

Shift

First Shift

Job Posting

04/19/2022, 12:51:32 PM

Textron (and its subsidiaries) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.