Underwriting Support Coordinator

About the job

Job Description

When you grow, Chubb grows. If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Chubb Personal Lines. We’re looking for Customer Service/Underwriting Support Professionals in our Whitehouse Station office. This role is for people who want to provide our agency partners and clients the best-in-class service experience they want and deserve!

As the Underwriting Support Insurance to Value (UST ITV) Coordinator, you will be assisting the Underwriting Centers by processing home inspections, policy changes, managing inspection requirements/compliance reviews, etc. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that offers plenty of growth opportunities, let’s talk!

Benefits

At Chubb, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Chubb continually seeks to provide a workplace where everyone can be their authentic self. Through Chubb’s competitive benefits offerings and various training and development opportunities, we have you covered:

• Flexible Work Arrangements and Business Casual dress
• Comprehensive benefits including medical, dental, vision, life, company matched 401k, disability coverage, discounted stock purchase plan, flexible spending accounts, pet insurance, cyber security protection, employee assistance program, and more
• Paid Time Off to use at your discretion for vacation, doctor’s visits, personal appointments, etc.
• Tuition Reimbursement
• Adoption assistance and 529 college savings program
• Paid Training and Licensures (for applicable roles)
• Competitive Base Salary, and all team members are eligible for annual merit increase, bonus opportunities and employee recognition awards
• Employee Resource Groups that support our diverse and inclusive culture
• For more information, check us out at www.careers.chubb.com/global/en/north-america

Job Responsibilities

• Provide superior customer service and quality technical content in a fast-paced, automated, high-volume environment.
• Assume ownership and timeliness in process home inspections, producer notifications, transacting policy changes, and updating underwriting notes in an efficiently and accurately.
• Review and determine compliance in accordance with inspection requirements, and process non-renewals and cancellations.
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems while supporting the underwriting centers.
• Lear with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products, and home inspection details.
• Efficiently navigate multiple systems and applications to research, analyze and resolve home inspection processes.
• Maintain established levels of productivity, service, and quality standards within a fast-paced environment.
• Works collaboratively with team members, and business partners, support a partnership with the underwriting centers to provide a quality experience for our agents and clients.
• Work overtime as needed.
• Complete additional tasks and other projects/duties as assigned.

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Qualifications And Skills

• Strong decision-making velocity in a fast-paced, high-volume environment
• Strong time management skills, with ability to meet deadlines while managing multiple priorities with a focus on results
• Outstanding, effective, and service focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation and multi-tasking
• Demonstrate professionalism, accountability and taking personal pride in the handling of inspection processing and support to our business partners and our valued agency partners
• Property and Casualty insurance experience a plus
• Chubb’s ideal team member is someone with an ongoing desire or professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service
• Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates, and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

Qualifications

Qualifications and Skills:

• Strong decision-making velocity in a fast-paced, high-volume environment
• Strong time management skills, with ability to meet deadlines while managing multiple priorities with a focus on results
• Outstanding, effective, and service focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation and multi-tasking
• Demonstrate professionalism, accountability and taking personal pride in the handling of inspection processing and support to our business partners and our valued agency partners
• Property and Casualty insurance experience a plus
• Chubb’s ideal team member is someone with an ongoing desire or professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service
• Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.