Technical Program Manager 3 (Hybrid)

About the job

Technical Program Manager 3

Scottsdale, AZ (Hybrid)

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Technical Program Manager III on the Cloud Engineering Technical Program Management team. This team supports Cloud Engineering and Franchise Services in the planning, execution and completion of individual projects and programs. As a key member of the Cloud Engineer Technical Program Management team, you will lead our teams by organizing, tracking, and driving the projects and programs that matter.

Are you a servant leader with strong communication skills with a desire to drive technical teams in planning and execution of their project work? Do you enjoy organizing and coming alongside technical teams to help them be successful? If so, we invite you to apply today for our Technical Program Manager III role and #MakeItYourChoice.

Your Responsibilities

• Lead the daily stand-up meetings and other agile ceremonies.
• Drives towards removing roadblocks/impediments.
• Serving as a liaison between teams and customers.
• Guiding the team in making appropriate commitments.
• Facilitates backlog maintenance, prioritization, and resolution of defects/bugs.
• Facilitates the process of approved change controls/management.
• Manages the formal and informal intake process.
• Manages incident related activities including gathering resources and documenting process for timely resolution.
• Identify and lead efforts to improve resilience of applications.
• Provides technical input in the development of program solutions, and in the communication of technical issues to the application owner and the business.
• Drives program communications, ensuring the development teams, technical teams, stakeholders, management, and executive leadership are properly informed.
• Develop relationships at all levels of the organization, acting as a trusted partner and liaison between technical and non-technical departments.
• Leveraging influencing and negotiation skills to drive projects, clear roadblocks, and resolve conflicts.

Your Experience, Skills & Competencies

• Bachelor’s Degree in Business, Computer Science, or related field, from a four-year college or university, or a combination of equivalent education and/or work experience.
• Minimum of 4 years’ relevant experience in agile software development.
• Agile Certified (PMI-ACP, PSM I, CSM) preferred
• Excellent, verbal, written and listening communication skills
• Excellent time management, program management and organizational skills
• Demonstrated self-starter that is highly results-oriented with the drive to lead teams to deliver results.
• Excellent analytical and critical thinking skills to include logic and reasoning skills
• Experience with the following technologies preferred: Public Cloud Services (compute, storage, network, security, administration, application services, databases) preferably AWS, messaging protocols, serverless, containers.
• Understanding of technical concepts from networking, software development, and IT fields
• Exceptional people skills and demeanor
• Proficiently able to create diagrams (data flow diagrams, process flow diagrams, org charts), scope documents, analyze data, prepare effective presentations
• Ability to generate reports and present relevant data to stakeholders

Your Team

This is an individual contributor role that will report to the Senior Manager of Cloud Engineering Technical Program Management. You will have 5-7 peer teammates and collaborate with cross functional departments on a regular basis.

Your Work Location

As a Technical Program Manager III, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, Arizona. In October 2021, Choice opened a newly constructed world class technology center.

Our associates in Scottsdale, AZ are working in a hybrid environment, three days in the office and two virtually each week. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers’ needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

• This role is not eligible for sponsorship*

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.