Systems Engineer – Telemetry

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you will be doing

You will be joining CIBC’s US Infrastructure Operations team. The role will administer telemetry platform ensuring its smooth operation and optimal performance. You will be responsible for running day-to-day operations , handling tickets, responding to incidents and interfacing with various line of business and stakeholders.

Responsibilities:

• End to end experience with Dynatrace
• Responsible for collaborating with management, cloud and platform teams, application developers, and product owners to identify end user requirements and specifications for application performance monitoring.
• Setup Event Management, Logging, Monitoring, and Alerting
• Implement and configure Dynatrace’s Application Performance Monitoring and monitoring solution across various environments, including setting up dashboards, alerts, and reports for monitoring application performance.
• Analyze application performance data collected by Dynatrace to identify potential issues and areas for improvement, and work closely with development teams to optimize application performance.
• Troubleshooting: use Dynatrace tools to troubleshoot and resolve application performance issues.
• Continuous Improvement: continuously evaluate the effectiveness of the Dynatrace implementation and make recommendations for improvements
• Provides troubleshooting and support, including on-call rotation, after-hours support.
• Perform other duties as assigned.

How you will succeed

• Troubleshooting and Technical Skills – Work closely with key business and technology partners to ensure that business and client impact issues are well understood and addressed. Ensure all infrastructure management aspects maintain adherence to all regulatory and information security standards and policies.
• Critical Thinker – Create better ways of solving technical problems.
• Relationship Management – Build strong relationships and partnerships with technical team members, clients, vendors, and peers. Lead discussions, listen, and ask the right questions to ensure problems/issues are identified and resolved.

Who you are

• 3 years of recent monitoring experience with hands on Dynatrace Config, Install & Support creating dashboards with solid problem diagnosing skills.
• Required to have experience in configuring pure path, collector and agent for Dynatrace.
• Hands on expertise on other monitoring tools like SolarWinds , PRTG, Splunk etc.
• Ability to build up application metrics/dashboards and to interface with high level application owners.
• Experience with application monitoring/ building of dashboards
• Responsible, highly dependable, organized; able to work individually and collaboratively with peers.
• Strong communication and documentation skills.
• 5+ years experience in Windows Administration.
• 2 years of experience in Microsoft Azure.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.