Manager, Information Systems (IS) III

WHAT IS THE OPPORTUNITY?

The Leader for Client Servicing and Onbaording Engineering Operational Support will own the Client Services Engineering run the bank (RTB) and fix the bank (FTB) capabilities while supporting change the bank (CTB) initiatives. They will exhibit strong leadership skills, product knowledge, stakeholder management capabilities and experience creating significant impact across CNB. This leader will work through the prioritization efforts to ensure there are accurate technology assessments, timely risk remediation, flawless deployments while operating as a proactive partner to enable positive outcomes. This leader will continually raise the bar for accountability and ownership across Client Servicing technology.

The leader will enable precise and holistic client-risk centric management, support digitizing the customer journey through self service capabilities, apply data and KYC-risk analytics including putting in place a disciplined data-management practice. They will direct, manage and coordinate resources to meet data processing and/or systems objectives, including design, installation, on-going maintenance, enhancements and account management activities for diversified colleague groups. Directly and through subordinates, manages projects and directs staff in providing maximum services in terms of quality and quantity within the specified budget and applications and product evaluations to improve the profitability and efficiency of the colleague group.

The ideal candidate brings an innovative mindset to a fast paced and challenging technology space. This strategic leader is detail oriented and can mentor and develop talent. This leader has demonstrated the ability to build teams both from within and outside CNB. This leader will create strong partnerships across CNB and find opportunities to modernize the Client on-boarding and Servicing platform leveraging the broader resources of the technology organization & third party providers. This leader will manage outcomes partnered with direct and matrixed organizations.

What you will do

• Fully accountable for Client Servicing Technologies run the bank (RTB) and fix the bank (FTB) activities and outcomes.
• Inspirational Leadership combined with the ability to recruit and develop talent. Establish OKRs that align with outcomes for the organization.
• Hands-on leadership to manage through transformation. Mentor, Develop and work with matrixed leaders to manage outcomes associated with Client Servicing and on-boarding Technology. Build capabilities for holistic client risk management, build required data capabilities for periodic risk reviews, and customer due diligence, automate on-boarding and servicing journeys and implement a scorecard to measure effectiveness of client on-boarding and servicing.
• Fully accountable to the bank’s Client on-boarding and servicing stack, and accountable for feature rollouts.
• Assess current portfolio for longevity, risk, and technology debt. Build a strategy and roadmap with the Operations and Product leaders to consolidate, modernize the platform and sustain technology currency.
• Fully accountable for the operational outcomes of the Client Servicing and on-boarding Platform, including resiliency, availability, and scalability.
• Perform a critical assessment of the Servicing and on-boarding Eco-system including a review of the Architecture, framework, development methodology, information security designs, and change management capabilities – to inform a 3-year strategy of the technology vision for the Client Servicing and on-boarding Platform.
• Create a realistic execution path to accomplish this technology vision.
• Oversees the completion of all assigned systems efforts within established target dates and budget ensuring quality of work performed, maintainability of systems developed or installed, and overall knowledge of the business functionality of the system.
• Manages the collection of system requirements, techniques and controls of affected functional departments in order to determine problem areas and to provide operationally efficient and cost effective alternatives or solutions.
• Guides and manages staff group; answers staff questions; provides project management direction and scheduling to meet established project goals.
• Implements IS project methodology guidelines and standards and manages the process to ensure project success.
• Conducts special projects as requested by senior management; monitors projects for adherence to Bank security and quality standards and management objectives; presents project status reports to senior management.
• Participates in the development of Information Systems strategic direction and coordinates across business and technical teams to ensure all bank projects meet strategic objectives.
• Coordinates systems activities with other IS managers.
• Participates in vendor evaluations, recommends and reviews functional and overall system design, and technical planning to improve systems productivity and efficiency.
• Plans, develops, establishes and control assigned organization and budget functions.
• Takes ownership of department invoices; verifies for accuracy and approves. Participates in defining terms for contract negotiations and service agreements.
• Represents the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate.
• Fosters and maintains good relationships with colleagues to ensure that processes are integrated to support expected customer service levels.
• Facilitates the creation of a team environment by providing strong mentoring skills and interdepartmental communications.
• Recommends hires, transfers, terminations, salary adjustments, performance standards and reviews. Approves employee daily time records, work assignments, vacations, sick pay, etc.
• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
• Completes all required training.
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.

Must-Have*

• Bachelor’s Degree or equivalent
• Minimum 7 years management experience
• Minimum 10 years experience in Information Services/Technology

Skills and Knowledge

• Demonstrated experience building Cloud Native products and engineering practices –Docker/Kubernetes, AWS/GCP/Azure
• Demonstrated experience in Product Builds – KYC, Data Engineering, Data Science, Data Analytics, Case Management and Workflow.
• Demonstrated experience building teams – People, Culture, Succession Planning, Budget Management, Business Acumen
• Demonstrated technology modernization experience. Examples – Vendor Stack to Open Stack/Architecture
• Demonstrated development and automation experience on .NET, node.js, Apache, Java, Python, Javascript
• Demonstrated development experience leveraging Secure DevOps pipeline including – GitHub, Jenkins, Artifactory, UDeploy and others.
• Demonstrated leadership and excellent interpersonal skills.
• Demonstrated increase in responsibility working with a Financial Institution managing Client Servicing and onboarding Technology Engineering Platforms including SaaS providers such as Lexis, FIS
• Demonstrated experience with Agile and Iterative delivery & tools such as Jira, Aha, others
• Excellent knowledge of data processing technology, especially in banking and financial systems.
• Ability to work in fast-paced environment with ambiguity, changing priorities
• Ability to create an organization vision, mission and influence outcomes
• Excellent knowledge of data processing technology, especially in banking and financial systems.
• Comprehensive technical knowledge of functions in assigned department.
• Thorough knowledge of Bank policies and procedures.
• Excellent analytical, project management, tactical planning and managerial skills.
• Demonstrated leadership and excellent interpersonal skills.
• Excellent verbal and written communication skills.

Starting base salary: $127,626 – $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.’

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.