Jira Administrator

Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

In this role, you’ll be joining a dynamic team at the forefront of transforming healthcare data connectivity. Our team’s charter is to innovate and streamline the way healthcare data is shared and utilized, making a tangible impact on patient outcomes and industry efficiency. As a key player within this team, you will drive critical projects that enhance our platform’s capabilities, directly influencing how data is integrated and leveraged across the healthcare ecosystem. Your contributions will not only shape the future of our technology but also empower healthcare providers and researchers to deliver better care. This role offers a unique opportunity to make a significant impact in a rapidly evolving field, working alongside passionate professionals dedicated to making a difference.

You will:

• Work with business operations leaders, decision-makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
• Design and deploy new services and enhancements to existing services, software, and operating systems.
• Consistently works to enhance system performance and systems availability.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Provides 24×7 hardware and software support for infrastructure components as part of a rotating on call process.
• Assume role as Technical Lead on deployment projects, including hands-on configuration of complex components.
• Participate in the identification of vulnerabilities and their mitigation.
• Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.

What you will bring to the table:

• Strong Jira Software and Jira Service Desk experience is required to be successful
• Confluence experience
• 5+ years of IT experience in either Operations, Service, or Support with progressive roles and responsibilities
• Ability to think strategically and to lead
• Advanced troubleshooting and multi-tasking skills

Bonus points if:

• Experience with enterprise class ticketing solutions (ServiceNow, ServiceDesk Plus, etc.).
• Experience with scripting for process automation and administration.
• Bachelor’s Degree in Information Technology, Computer Engineering or related field preferred.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $80,000-100,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will beanonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.