IT Specialist

General Definition of Work

The City of Jacksonville is seeking a proficient and innovative IT Specialist. The ideal candidate has customer service as part of their core and a willingness to ensure that our customers get world-class service. They will also have a deep interest in all things IT with background and understanding of how to solve are most challenging IT related issues such as installing and troubleshooting hardware, software, and peripherals. Jacksonville has wonderful memorials, beaches, waterfront parks, new residential facilities, mall, shopping centers and fine dining to enjoy. Jacksonville is proud to be the home to Camp Lejeune and the New River Air Station and blessed with natural beauty enhanced by the New River and its waterways. Being the county seat of Onslow County, Jacksonville is affectionately known as “A Caring Community” – an exceptional location to live, work and play.

The IT Specialist performs difficult technical work involving the systems development, design and preparation of computer programs; does related work as required. Work is performed under the regular supervision of the Information Technology Manager.

Essential Functions/Typical Tasks

Assisting with information technology operations; installing, maintaining and repairing systems; developing and refining operating programs and software; evaluating applications; training and assisting system users.
(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Provides software, hardware and PC support, operating systems, 3rd party software and peripherals.
• Provides assistance with VOIP, cell, analog and messaging systems, and networking systems.
• Prepares standard operating procedures on technical support and security measures.
• Organizes, evaluates and manages technical and regulatory compliance for IT security including HIPAA and payment card industry.
• Designs program logic flow charts, block diagrams and codes program logic instructions in appropriate programming language.
• Develops data base management and communication programs.
• Prepares file layouts and output formats and required documentation.
• Tests, updates and assists in the consolidation of existing programs to assure efficient operation.
• Provides technical advice and assistance to computer operators.
• Analyzes current operations and studies methods of improvement.
• Recommends applications for departmental use based on need and overall City strategy.
• Consults with operations personnel and representatives of user departments in arriving at solutions to system design problems.
• Requires occasional work after normal business hours and on-call duty.
• Develop and maintain City’s SharePoint intranet site.
• Trains user personnel in the operation of computer systems.
• Performs related tasks as required.

Required Education and Experience

Any combination of education and experience equivalent to graduation from an accredited college or university with major course work in computer science or equivalent experience and 6 months to 2 years experience in computer programming and systems design and development.

Equal Employment Opportunity

The City of Jacksonville is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, sex, national origin, age, marital status, religion, or disabilities unrelated to the essential function of the position.