IT Infrastructure & Operations Engineer 2

Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Essential Job Duties and Responsibilities

• Ability to lead the COTS Application IT Infrastructure & Operations Service Line team. Take ownership and responsibilities related to the Service Line team. Multi-task between managing small projects, improving service line team, supporting the maintenance of business, and supporting large projects.
• Responsible for working with the Business and Information Systems teams on hardware/software requirements, deployment, testing, upgrades, and support issue escalation.
• Responsible for the creation and maintenance of design, standards, and process documentation.
• Responsible for following I&O processes including document, change control, and asset management.
• Responsible for maintaining a stable/reliable services/infrastructure.
• Establish technology roadmaps, scaling requirements, and projects to keep the I&O environment up to current technology and corporate standards.
• Subject matter expert on hardware/software licenses/renewals in technology area.
• Responsible for troubleshooting system functional and operational issues and coordinate with internal teams and contractors for support.
• Implement proactive and preventative measures to ensure reliable and efficient system availability.
• Establish key performance indicators (KPIs) to achieve quality of service for operations.
• Responsible for team required skills/training.
• Responsible for providing required technology global coverage.
• Responsible for user escalation point and assist cross-functional team(s) to drive problem solving to root cause resulting in long-term user satisfaction.

Education and Experience Requirements

• A bachelor’s degree in IS, IT or a related technical field.
• In lieu of degree, consideration for up to 15 years of direct experience in Information Systems along with partial degrees and/or certifications.
• 10+ years’ experience in IT
• Subject matter expert in Applications Systems and strong foundational knowledge of systems engineering/administration including Operating Systems, Active Directory, Virtual Environments (VMWare/Hyper-V), storage, security, networks, server installations, application installation/deployment, backups, databases, cloud services and systems/architecture design.
• Skills in change management, documentation, and project/time management.
• Must have a strong passion to learn/absorb new functionalities and keep up with technology.

Skills and Abilities

• Proactive self-starter with professional maturity and confidence.
• Basic project management skills for small projects such as time estimates, planning, resourcing, budgeting, execution, and completion.
• Sound judgment, strong critical thinking, and multi-tasking skills with the ability to prioritize workload effectively.
• Excellent verbal, written, and virtual communication skills.
• A strong sense of ownership, accountability, and follow-through.
• Strong and proven analytical, problem-solving, and decision-making skills.
• Outstanding customer focus including attributes of empathy, compassion, and service orientation.
• Adaptability/flexibility which includes being open to change and conducting business differently.
• Focused on continuous learning and developing new skills.
• Ability to follow and execute process while prioritizing customer experience and efficiency.

Working Conditions and Physical Demands

• The requirements listed above are representative of the knowledge, skill, and/or ability required.
• Ability to efficiently work from home with focus and adequate technology to perform job function.
• Employee must be able to have work hour flexibility to support cutovers and special projects on weeknights and weekends as needed.
• Employee may occasionally be required to travel to other office and/or manufacturing locations.
• Employee will frequently be required to actively listen and exchange information.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

Estimated 25%

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.

REQ29382