Help Desk Manager

Triumph Enterprises is currently looking for a Help Desk Manager to join a contract with a federal government client with an important mission. In this role, you will have the opportunity to work with a great team while serving a fulfilling mission.

Minimum Required Experience:

  • At least 7 years of demonstrated experience in customer support experience in enterprise user service and help desk incident management.
  • At least 5 years of current experience: Customer support experience/knowledge working with Directory Services; PKI, Single Sign On (SSO), Client and Server Operating Systems, MS Windows, Unix, Linux, CITRIX, MS Exchange, Project Sever, MS BackOffice Products.
  • Customer Support experience/knowledge working with Telecommunications platforms: Cisco, Voice over IP(VOIP), Cisco Call Manager, encryption devices, DSN, ISDN etc.
  • Demonstrated experience implementing project management principles and managing, tracking and coordinating a wide range of actions, documents, and tasks through completion
  • Excellent communication, writing, and interpersonal skills
  • Demonstrated experience managing, coordinating, and facilitating a team in the administration and management of a DoD information system and infrastructure

Required IT Certifications:

  • A+ CE
  • Security +CE
  • ITIL Foundation v3 or greater
  • MCSA Windows 10 desired
  • HDI Customer Service Certification (Entry-level)

Required Education: Bachelor’s Degree in Information Technology, or similar field

Security Clearance: Active Top Secret U.S. Government security clearance

<span “:=”” 11.0pt”=””>Triumph is a service disabled veteran-owned small business (SDVOSB) specializing in Cybersecurity, Business Intelligence, Analytics, and Data Visualization, Program Management, Acquisitions Support, Engineering, and IT Service. Incorporated in Virginia in 2005, Triumph has risen to meet the Federal Government’s growing need for protecting critical infrastructure and key resources, problem solving using business intelligence, and providing acquisition and program management expertise; while cultivating a track record of success. Our pursuit of excellence is driven by an emphasis on Client Focus, Integrity, Imagination, and Employee Engagement – the Core Values that motivate and inspire our leadership, business practices, and company culture. For more information on Triumph, visit http://triumph-enterprises.com/.

COVID Policy:New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

We are an Equal Opportunity Employer.All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status.

Job ID : 119

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