Head of Database Support

About the job

Job Description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

Chubb Infrastructure Operations is a team of innovators who love technology as much as you do. Together, you will use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you—and the products you deliver—will thrive.

We are looking for a Head of Database Technology, you will be responsible for overseeing and managing the database infrastructure and operations within Chubb. Your primary objective will be to ensure the efficient and secure management of data, enabling the organization to make informed decisions and deliver exceptional customer experiences. You will lead a global team of database administrators and collaborate with various stakeholders to develop and implement robust database strategies aligned with the organization’s goals. You will collaborate with other departments to identify and implement new database technologies that can improve the organization’s operations.

As a senior member of the Infrastructure Operations organization, you will combine your proven expertise with a never-ending quest to create innovative solutions. You will use your deep technical knowledge and industry experience in Database Administration, Automation, Customer Experience, and operational knowledge to inspire and drive secure large-scale Solutions. You will promote a learning culture embracing leading-edge technologies and methodologies that solves business problems.

Primary Responsibilities

• Database Management: Develop and implement strategies for the design, implementation, and maintenance of the organization’s database systems, ensuring optimal performance, reliability, and security.
• Team Leadership: Lead and manage a team of database administrators, providing guidance, support, and mentorship to ensure their professional growth and effective execution of their responsibilities.
• Database Architecture: Collaborate with cross-functional teams to design and implement scalable and efficient database architectures that meet the organization’s current and future needs.
• Data Security: Establish and enforce data security protocols, ensuring compliance with industry regulations and best practices to protect sensitive customer information and maintain data integrity.
• Performance Optimization: Continuously monitor and optimize database performance, identifying and resolving bottlenecks, and implementing performance tuning strategies to enhance system efficiency.
• Disaster Recovery and Business Continuity: Develop and maintain robust disaster recovery and business continuity plans for the organization’s databases, ensuring minimal downtime and data loss in the event of a system failure or disaster.
• Vendor Management: Evaluate, select, and manage relationships with database technology vendors, ensuring the organization has access to the latest tools, technologies, and support services.
• Collaboration and Communication: Foster effective collaboration and communication with internal stakeholders, including IT teams, business units, and senior management, to understand their database requirements and provide timely solutions.
• Industry Trends and Innovation: Stay updated with the latest trends and advancements in database technology, identifying opportunities to leverage emerging technologies and drive innovation within the organization.
• Compliance and Risk Management: Ensure compliance with relevant regulatory requirements, such as data privacy laws and industry standards, and proactively manage database-related risks.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience (10 years) in database management, preferably within the Insurance or financial services industry.
• Expert Level Knowledge of relational and no-SQL database technologies.
• Working knowledge of at least two of the following(MS-SQL, DB2, Oracle, Netezza, Informatica, MongoDB)
• Proficiency in database administration, performance tuning, and data security.
• Strong understanding of regulatory requirements and industry best practices related to data management and security
• Hands-on Experience supporting DBMS’s on Linux or Windows systems.
• Proficient in developing and debugging scripts (BASH, PowerShell, Python)
• Intermediate level of expertise in networking concepts
• Excellent problem determination skills, the ability to debug complex-cross system problems, and document root cause including remediation, detection, and avoidance
• Experience with Infra and DB monitoring and telemetry tools
• Ability to set goals and project plans that align with organizational OKRs.
• Strong ability to partner and influence at all levels.
• Strong understanding of product management and product/customer centric organizations
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals.
• Experience with agile and lean philosophies.
• Exceptional verbal and written communication skills and proven ability to build strong relationships with internal and external groups.
• Strong product sense coupled with an ability to take a developer perspective.
• Experience with process improvement, workflow, benchmarking and / or evaluation of business processes required.
• Understanding and experience of working and leading Agile teams. Familiar with CI/CD development, tools such as Jenkins, Jira, Git/BitBucket etc.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.