Gainsight Administrator

About the job

Henry Schein One is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one.

When technology connects, more data is shared, more tasks are automated, and more work gets done. And most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience — from first contact and scheduling, to clinical treatment and billing, to ensuring loyalty and recurring care.

If you are looking for a growing career that makes a difference, come be part of our team today!

Gainsight Administrator

Job Overview

This position is responsible for application planning, configuration, training, and ongoing support for the Gainsight platform. Coordinates with customer success, operations, and development teams to determine design requirements, develop project plans, and drive Gainsight enhancement. Acts as the lead resource managing requests, troubleshooting, and driving advancement and adoption.

Key Responsibilities

• Proactively researches capabilities, develops and tests of platform enhancements, develops reports and dashboards
• Supports current platform capabilities and play a key role in the introduction of new Gainsight features
• Continuously improve activities and processes to ensure the highest levels of customer service to end users
• Trains end users on new Gainsight processes, features, functionality
• Creates documentation on custom items, integrations and data sources, field mapping, etc
• Maintains platform functionality, troubleshoots, and responds to end user issues in a timely manner

Knowledge

Advanced intermediate level professional; knowledge within own discipline and developing basic knowledge of organization, processes and customers. Good judgment, sound analytical ability, evaluation, originality and ingenuity required to perform tasks. Frequently apply the fundamental concepts, practices, and procedures of a particular field. Apply company policies and procedures to resolve a variety of routine and non-routine issues.

Complexity

Work on problems of moderate scope and impact where analysis of situations or data requires a review of a variety of factors. Analyze possible solutions using standard procedures to solve a range of straightforward problems; may recommend solutions to business challenges. Demonstrate good judgment within defined procedures and practices for obtaining solutions. Build productive internal/external working relationships.

Supervision

Receive a moderate level of instruction on day-to-day work and general instruction on new projects or assignments. Assignments can be broad in nature. May act as a resource to formally train and mentor TSMs with less experience.

Minimum Work Experience

Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience. Typically 1 to 3 years of Gainsight Administration working in a complex multi-system integration environment.

Preferred Education

Typically a Bachelor’s Degree or global equivalent in related discipline.

General Skills & Competencies

• Good understanding of industry practices
• Proficient with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills with ability to multi-task
• Good verbal and written communication skills
• Good presentation and public speaking skills
• Good interpersonal skills
• Basic conflict resolution skills
• Developing professional credibility

Specific Knowledge & Skills

• Working knowledge of Gainsight application including administration
• Basic understanding of integrations and managing connections within Salesforce
• Prior experience with agile methodologies such as Kanban or Scrum is preferred
• Ability to work across many teams such as infrastructure, security, database and the ability to build long lasting relationships
• Experience in a consulting environment
• Ability to support Gainsight including reporting and dashboards
• Willingness to adapt to a fast-paced environment with changing demands and priorities
• Exceptional ability to understand and navigate organizational climate and make efficient use of communication channels appropriate to the Henry Schein culture
• Decision-making and task management skills

Performance Requirements

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.protected status.