Fraud Team Support Analyst

WHAT IS THE OPPORTUNITY?

Responsible for analytical and project support for Fraud operations, including: conducting analysis of transactional data for fraud trend evaluations, queries to analyze compromises, create and test rules for implementation, develop and provide fraud reporting and metrics. In addition, assist on various projects, which may include requirement documentation, testing and implementation support such as training and procedures. The incumbent may be required to support addressing escalated fraud issues that may require ad hoc rule implementation; research and respond to escalated fraud claims; malware alerts; review of department audit reports and other support activities defined by management. This position requires subject matter expertise on all system platform functionalities used by the fraud team, as well as deep understanding of Regulations E and Z. Responsible for building and maintaining relationships with internal and external CNB customers and providing exemplary customer service. Adherence to Bank and regulatory policies.

What you will do

• Develop and maintain timely fraud analytics such as queries, reports for the Card Fraud Team.
• Perform fraud analysis based on trend scenarios and compromise notifications received from internal and/or external sources to prevent fraud usage of ATM/Debit/Credit Cards.
• Perform point of compromise searches to provide proactive loss prevention.
• Create and maintain rule strategies with the various systems that will identify credit and debit card fraud.
• Analyze and respond to escalated and/or challenged fraud cases, and act as liaison between the Card Fraud team and Corporate Security.
• Participate with external agencies and networks related to card fraud and Regulation E.
• Communicates with external card services agencies, clients, CNB operations and vendors.
• Provide ongoing analytics and rule recommendations for debit and credit card products.
• Support handling emergency fraud trend review and ad hoc rule implementations, including outside of normal business hours.
• Provide fraud initiatives/project support, which includes compiling and evaluating data, preparing documentation and tracking project status.
• Participate in project design meetings.
• Participate in the testing and execution of project(s).
• Provide and/or coordinate staff training on new initiatives/projects.
• May perform various department audits to ensure adherence to department procedures.
• Perform additional duties as assigned.
• The incumbent may be required to support the research, response, and engagement of internal business partners for escalated fraud issues and claims, as well as assist with the restoration of client online system access.
• This position requires subject matter expertise on all system platform functionalities used by the fraud team, as well as an understanding of Regulations E and Z, Check, ACH and Wire claims.
• Works independently, analyzing data to identify additional fraudulent activity across multiple payment channels.

Must-Have*

• Minimum 3 years of card fraud experience in a banking operations environment
• Minimum 3 years with Falcon (or comparable system) fraud strategy and rule writing
• Minimum 3 years of experience in a project management environment required.
• Minimum 3 years of experience using reporting/query tools such as Brio, MS Query, MS Access, Excel (e.g., pivot tables, lookups, etc.), Crystal Reports or Business Objects and Falcon system/scoring.

Skills and Knowledge

• Strong analytical, data and communication skills
• Ability to work independently
• Experience developing executive level presentations and dashboards highly desirable
• Demonstrate strong analytical and problem solving skills, with the ability to interpret large amounts of data.
• Strong organizational skills, with the ability to learn new concepts quickly and think creatively.
• Highly-driven and self-motivated with the ability to manage multiple tasks simultaneously.
• Must be able to work in a high-productive, deadline-oriented environment.
• Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem solving skills.
• Ability to perform functional duties and related tasks with minimal supervision.
• Must have a strong and positive work ethic and follow CNB core values
• Demonstrate effective written and oral communication skills to interact effectively with all levels of bank personnel and clients
• Knowledge of PC functions in a Windows based environment
• Proficient in Word, Access and PowerPoint and highly skilled in utilizing excel (e.g., pivot tables, lookups, etc.)
• Works independently, analyzing data to identify fraudulent transactions; contributes to high priority projects by planning, creating and coordinating activities of project to ensure that goals or objectives are accomplished within timeframes.

Starting base salary: $53,955 – $86,177 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.’

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.