The Fraud Strategy Analyst participates actively in the Bank’s fraud prevention and risk management activities to identify and mitigate both the Bank’s and our clients’ exposure to fraud. The Analyst works with the Fraud partners and is responsible for evaluating fraud trends by payment type, line of business, fraud scheme, channel etc. The individual should be able to identify current or upcoming risk and design appropriate controls to mitigate the risk. The Analyst should be adept at analyzing data and providing data-driven recommendations to optimize the control environment.
Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.
- Data Driven Control Augmentations: Leverage data to identify current and emerging risks and to design suitable fraud control augmentations.
- Internal Fraud Team Partnership: Partner with internal data science / fraud rules team to ensure recommended solutions are effective at mitigating fraud, while maintaining robust client experience. Also, liaise with internal fraud operations team to ensure planned control augments do not undermine SLAs, operational capacity etc.
- Effective Stakeholder Communication: Work with business, product or channel owners to ensure awareness of fraud risks and to influence adoption of fraud controls that are commensurate with risk appetite and client experience expectations. Effective communication of fraud trends and solutions is critical. Key stakeholders include business, technology and risk partner teams.
- Risk Assessments: Support new or existing product / channel fraud risk assessments to ensure vulnerabilities are identified and steps are taken to mitigate the risk.
- Fraud Reporting: Develop, disseminate and present fraud metrics, which enable understanding of risk and the efficacy of implemented solutions.
Must-Have*
- Bachelor’s Degree or equivalent
- A minimum 5-years’ experience developing fraud mitigation strategies; working with data science, technology and operations partners to design and execute on solutions OR a minimum of 7-years’ experience in core consumer and commercial banking payment product and payment product operations.
- Highly analytical mindset and excellent data manipulation capabilities in Excel
- Strong verbal communication skills and the ability to influence team-members and stakeholders
Nice-to-Have
- Bank or fintech specific fraud experience
- Expertise in the major bank fraud technology tools, systems and vendors
- Experience in fraud operations resolving client concerns on the phone, working fraud alerts or designing fraud operations procedures
- Expertise in Sales Force
- Some experience accessing and manipulating data using SQL or Python.
Skills and Knowledge
- Ownership Mindset: Must have high degree of initiative and passion to improve the fraud security and customer experience.
- Leadership Traits: Must be able to aid in advocating and driving an initiative to completion through professionalism, confidence and cooperation.
- Team Building Skills: Must be a collaborative team player.
- Business Acumen: Must have strong business acumen including the ability to (i) think strategically, frame for success and execute tactically; (ii) prioritize work effort; and (iii) deliver results over the short, medium and long term.
- Strong Problem-Solving Skills: Ability to identify a problem’s root cause and identify the solution that will drive maximum impact.
- Payments Expertise: Experience with new digital applications like real time payments, apple wallet, virtual cards etc.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.’
