FLEX Senior IT Technician, Omaha

Additional Information

Job Number 25165796

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $33.94-$55.91 per hour

This is a temporary position. Onsite – 4-5 days in office.

Senior IT Technician, CEC

Job Summary

The Senior IT Technician, Customer Engagement Centers (CEC), is responsible for providing advanced technical and functional support to CEC offices. This role manages complex technical requests through the ticketing system and serves as a subject matter expert for the installation, maintenance, and repair of CEC hardware systems, network infrastructure, telephony, and software support. Operating with limited supervision, the Senior IT Technician exercises significant initiative and independent judgment. The position collaborates with operations teams, leadership, and other technology enablement groups to support technology planning, implementation, and crisis management activities.

CANDIDATE PROFILE

Education and Experience Required:

• Bachelor’s degree or an equivalent combination of work experience, education, technical training, or certifications 5+ years’ experience supporting desktops in a corporate environment, with technical specialization in PC support and a strong understanding of network infrastructure
• Extensive knowledge of Windows and Mac desktop operating systems Experience with Microsoft Office (including Access), SharePoint, Smart Deploy, and PDQ Preferred: A+, N+, and/or Microsoft certifications

CORE WORK ACTIVITIES

• Manage and resolve technical support tickets for hardware, telephony, and software, ensuring compliance with response and resolution SLAs and proper documentation.
• Oversee ticket queue for timely and consistent handling across the regional team. Image, deploy, and install computers, telephony equipment, software, cabling, and peripherals.
• Monitor systems to ensure CEC workstations meet security standards and required applications are installed.
• Perform installation, maintenance, and minor repairs of hardware/software; coordinate warranty or external support as needed; mentor junior team members.
• Lead or support technical projects with cross-functional teams.
• Document SOPs and troubleshooting procedures.
• Serve as the primary CEC technical contact during crises and provide application support as assigned.
• Act as main contact for building systems (UPS, generator, security systems).
• Escalate complex issues to higher support tiers as necessary.
• Demonstrate advanced technical knowledge, troubleshooting, and deployment skills, including Windows scripting and VDE support (VMware Horizon, Airwatch, thin clients).
• Support remote associates and distinguish between network and desktop issues, collaborating with engineers as needed. Ensure information security and regulatory compliance in all activities.
• Handle escalated tickets independently, contacting vendors when required.
• Remain calm and professional under pressure, maintaining urgency and accuracy in diagnoses.
• Communicate diagnostic findings and inconsistencies to product owners.
• Stay current with industry trends and update skills.
• Work with business leaders to align technology solutions with organizational goals.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.