Epic Ambulatory Systems Analyst III

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview

A System Analyst III is a senior level position in the System Analyst job family. A person in this position will be required to work with and across teams of analysts to provide advanced level support for their customers. Performs advanced system configuration changes and maintenance to support the lifecycle of the application. Recommends design enhancements and changes for complex systems. Required to mentor other staff and lead teams.

We are looking for an experienced Epic Systems Analyst Level 3 with deep expertise in Epic, ideally within the Ambulatory space. The ideal candidate is inquisitive, eager to continuously expand their knowledge and uses critical thinking to gather requirements and drive impactful solutions in a dynamic healthcare environment. If you’re passionate about healthcare IT and have a proven track record with Epic, we’d love to connect with you.

In addition to Epic expertise, we value the following characteristics for this role:

• Attention to Detail: Precision in configuring, testing, and implementing system changes to ensure accuracy and reliability.
• Adaptability: Ability to excel in a fast-paced, evolving environment while managing multiple projects or tasks simultaneously.
• Customer-Focused Mindset: Commitment to understanding and addressing the needs of end-users, particularly healthcare providers.
• Team Collaboration: Demonstrated ability to collaborate effectively in a predominantly remote work environment, contributing to shared goals and supporting colleagues seamlessly.

What You Will Do

• Performs operational support, maintenance and system configuration as defined in departmental operating procedures.
• Identifies, analyzes and resolves data and system issues of advanced complexity.
• Works independently and leads small teams in support of team initiatives and projects.
• Gathers requirements, develops specifications prepares and reviews documentation.
• Develops, validates and executes comprehensive test plans.
• Performs 24/7 on call support if applicable.
• Communicates effectively, negotiates changes, and assists in prioritization of tasks with clients, vendors and colleagues.
• May be considered the Subject Matter Expert in their area of application or domain.
• Educates and coaches other team members.
• May be required to travel to/from and work in the various CHOP locations, including patient care areas.
• May be required to travel for mandatory certifications.
• May be designated a “Health Care Worker”
• May be required to represent DTS and/or present to various Hospital Clinical and/or Operations committees.
• Understand and comply with all enterprise and DTS departmental information security policies, procedures and standards.
• Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.
• Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.

The department works approximately 80% remotely, 20% on site in our Philadelphia offices on an as-needed basis. Non-local candidates are encouraged to apply.

Education Qualifications

• Bachelor’s Degree Required
• Bachelor’s Degree Computer Science, IS, Business, or Healthcare Preferred

Experience Qualifications

• At least two (2) years experience working within a healthcare environment and within Information Systems. Required
• At least three (3) years working within a healthcare environment and within Information Systems Preferred

Preferred Certification

• Epic Ambulatory Certification Preferred

Skills And Abilities

• Excellent communication and teamwork skills. (Required proficiency)
• Advanced critical thinking, problem-solving and troubleshooting skills. (Required proficiency)
• Proficient skills in Microsoft Office products. (Required proficiency)
• Ability to facilitate meetings with senior leaders and cross functional groups (Required proficiency)
• Advanced documentation skills (Required proficiency)
• Mentoring and teaching of staff (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

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