Digital ESC Security Project Manager

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 18,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

The Security ESC Project Manager works on-site with a large global customer. This position requires a dynamic individual with a strong security & logistics background as well as excellent analytical, communication, change management, and customer service skills. The Security Project Manager manages processes, reporting, oversite, and activities related to the execution of an in-transit visibility security program. Collaborates across functions and regions to improve relationships, manages and implements projects, and streamlines overall operations utilizing a host of tools including business analysis and process improvement techniques. Makes recommendations for strategic decision making and implementation of global initiatives.

Primary Duties and Responsibilities

  • Overseeing Day to Day work of analysts
  • Go-to source regarding all escalations
  • Actively Manage the safe and timely delivery of all freight as it moves through the supply chain network, report on and escalate incidents through established communications protocols
  • Apply security & logistics experience as well as superior communication skills to resolve key business problems and exceed customer expectations
  • Manage and/or support global and regional-specific projects and implementations
  • Drive quarterly initiatives; work through challenges, report progress and manage project risk
  • Foster an environment of outstanding customer service with a heavy focus on positive attitude, professionalism, preparation, and follow up skills
  • Maintain and develop positive business relationships; listen to customer and stakeholder needs; improve systems and processes to enhance the overall experience
  • Respond to ad-hoc requests from customers and other internal/external stakeholders
  • Develop and utilize security analyst tools to drive adherence to SLAs and customer satisfaction; identify problems and trends before they can be of greater risk to the organization or its partnerships
  • Ensure all processes and procedures are documented and routinely updated; ensure process maps and visual charts are included for activities and functions
  • Identify global inconsistencies and develop methods to standardize them across regions to ensure proper operational backup and escalation are always available
  • Develop task lists to ensure all responsibilities are identified, assigned, and monitored
  • Ensure training materials are current and well understood
  • Meet minimum annual company training requirements

Qualifications

  • Knowledge of security related transportation methodology & tracking to include IoT sensors technology, functionality and utilization of best practices
  • Work collaboratively within a team, has excellent proficiency using multiple communications platforms (i.e. email, chat, video conference, etc.)
  • Effective interpersonal skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Risk sensitive, recognizes when problems arise or are likely to arise
  • Critical thinking using logic, data & qualitative reasoning
  • Ability to develop, evaluate, and recommend best options
  • Analytical with a strong attention to detail
  • Proactive self-starter with strong organizational skills and the ability to work in a fast-paced agile environment
  • 5+ years security, logistics, distribution or related experience
  • 3+ years project management
  • Undergraduate degree in Security, Logistics, Supply Chain, or other related field
  • Industry certifications, a plus
  • Excellent written and verbal communication skills
  • Proficient in Google suites, Microsoft suite, VISIO/Lucidchart
  • Must be willing to occasionally work outside normal business hours

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

More Information

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