Data Center Systems Analyst (Unix Administrator)

Chancellor’s Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Data Center Systems Analyst. The CSU Chancellor’s Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation’s largest and most diverse system of higher education. The CSU Chancellor’s Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year.

Salary

The salary range for this classification is $4,678 to $11,547 per month. The anticipated salary hiring range is up to $9,895 per month, commensurate with qualifications and experience.

Classification

Operating Systems Analyst

Position Information

The California State University, Office of the Chancellor, is seeking a Data Center Systems Analyst to provide administration, maintenance, and operating systems support in a multi-site 24/7/365 data center and cloud services environment, including installation, setup, monitoring, configuration testing, development, security, and troubleshooting of operating systems, enterprise applications, virtualization technologies, backup, and automation tools.

Responsibilities

The Data Center Systems Analyst is primarily responsible for providing administrative, and operating system support focused on Unix and Linux servers, Cloud services, and cross-platform technologies.

Duties include:

– Maintain Unix/Linux server-based applications in a multi-site 24/7/365 environment.

-Setup, configure, maintain, troubleshoot, and automate systems deployment within on-premises data centers and cloud-hosted environments such as Microsoft Azure, AWS, and other similar provider environments.

-Develop, implement, document, and maintain a standard operating environment (SOE) for all servers, including baseline operating system images, templates, and maintenance of required support tools and applications.

-Develop scripts, packages, and other tools to optimize administration, monitoring, and system deployment.

-Provide support for Backup Systems, including implementation, maintenance, monitoring, and troubleshooting.

-Assist with the administration and support of Windows Servers, Active Directory, Active Directory Integration, and other Windows Enterprise Server-based applications, including Office 365 applications and administrative services.

-Gather business requirements, architect, document, and implement IT solutions and meet operational needs.

-Plan and execute lifecycle of core services, operating systems, and supporting hardware upgrades.

-Perform routine system administration functions such as patch deployment, user account management, and security.

-Meet or exceed customer Service Level Agreements (SLAs).

-Provide 24×7 operational support, after-hours on-call, and maintenance support for all systems.

-Develop and maintain Linux and Windows run books.

-Provide advanced-level troubleshooting and interface with customers to resolve problems.

-Monitor systems for failure and respond to resolve impacts, and determine the root cause.

-Maintain systems security and ensure compliance with system-wide and Chancellor’s Office policies.

-Maintain the integrity and reliability of systems.

-Develop detailed hardware plans, systems operation & technical procedure guidelines.

-Adhere to the Chancellor’s Office security policies and guidelines in the daily performance of systems administration activities.

-Research and provide cost analysis for technology solutions.

-Consult with and train technical staff as needed.

-Participate in the evaluation of technologies and in developing processes to implement a uniform and consistent methodology of maintaining system and application security.

-Implement, maintain, and support datacenter hardware, including servers, blade chassis, and storage systems.

-Implement, maintain, and support virtualization platforms.

-Gather business requirements, architect, document, and implement IT solutions to meet operational needs.

-Recommend and establish policies and procedures to meet operational requirements of key services.

-Provide support to desktop and user-support teams to resolve systems and server-related issues.

This position is also responsible for any other duties as assigned. In addition, the incumbent is responsible for keeping current in the industry, including technology changes, trends, and best practices. The incumbent is also responsible for addressing any concerns regarding technical operations with the appropriate supervisor. This position also provides on-site support as operational needs require and coverage for “after-hours” on-call support.

Qualifications

-Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent combination of education and work related experience.

-Seven to ten years of professional experience supporting a production Unix/Linux environment.

Preferred Qualifications

Communication & People Skills

-Solid written communication skills and the ability to provide accurate technical documentation.

-Ability to motivate others and build team morale.

-Work effectively and cooperatively with other team members to achieve goals, strengthen working relationships, and optimize end-user services.

-Ability to effectively communicate with end-users with varying technical expertise.

-Effectively communicate and listen and work with others to problem solve.

-Ability to gather information, apply solid judgment, and disseminate information.

Analytical Skills

-Ability to independently troubleshoot, identify problems, and appropriately respond to situations that impact operations.

-Develop practical and thorough solutions.

-Identify problems, use appropriate sources to research technical problems, and learn with little to no guidance.

-Ability to independently apply technical judgment to decisions that ensure application and system stability, uptime, and security.

Project Management Skills

-Ability to track and document information between multiple parties.

-Experience in coordinating resource requirements.

-Attention to detail and solid organizational skills.

-Ability to schedule and prioritize to meet deadlines.

-Ability to work independently with little supervision.

-Ability to lead a project and implementation teams.

Technical Skills

-Extensive experience administering Unix and Linux operating systems.

-Knowledge of Windows systems and related hardware.

-Experience working in a heterogeneous Windows/Unix/Linux environment is preferred.

-Experience installing, configuring, and managing IIS and Apache web servers and web applications preferred.

-Concrete understanding of Windows and Unix security, including file system permissions, file sharing, and event logging.

-Experience with cloud-hosted environments such as Microsoft Azure, AWS, and other similar provider environments is required.

-Experience with VMWare ESXi and vSphere Virtual Infrastructure is required.

-Experience with Storage Area Networks (SAN) and Network-attached storage (NAS) technologies and Information Lifecycle Management (ILM) is preferred.

-Thorough understanding of enterprise backup technologies implementation is required.

-Proficiency with Internet and Windows protocols and standards, including TCP/IP, ICMP, DNS, SMTP, SNMP, SSH, DHCP, IMAP, POP3, MAPI, WINS, CIFS, and any emerging protocols and technologies.

-An in-depth understanding of LAN/WAN technologies, including switching, routing, and Internetwork Operating System is required.

-Experience with Cisco or Alcatel-Lucent networking equipment is preferred.

-Proficiency in Microsoft Office Productivity Suite (Word, Excel, PowerPoint, and Outlook), Microsoft Project, and Visio required.

Application Period

Priority consideration will be given to candidates who apply by February 16, 2023. Applications will be accepted until the job posting is removed.

How To Apply

Please click “Apply Now” to complete the California State University, Chancellor’s Office online employment application.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix

E-Verify

This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)’ in partnership with the Social Security Administration (SSA).

If hired, you will be required to furnish proof that you are legally authorized to work in the United States.

COVID19 Vaccination Requirement

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against COVID-19 or declare a medical or religious exemption. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/

Background

The Chancellor’s Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.