Client Onboarding QA Lead

Job Description

Client Onboarding QA Lead
This position will have responsibility for implementation and ongoing oversight of risk programs and related activities under the general direction of the Group Manager, Central Operations. Works closely with Central Ops department management teams to identify and document areas of risk and mitigating controls. Identifies Key Risk Indicators and assists management teams with monitoring and testing of controls. Coordinates Risk and Control Self Assessments, third party risk assessments, fraud control risk assessments, compliance risk assessments, etc., and tracks outstanding items to conclusion. Provides risk management expertise on behalf of Central Operations while working with Division Risk Managers and other 2nd line risk partners (to include Operational and Enterprise Risk Management teams, Regulatory Compliance, Business Continuity, IT Risk, Third Party Risk, Corp. Security, etc.). Oversees operational and system audits of Central Ops departments and provides support for regulatory examinations.
What you will do
  • Implements and maintains an operational risk management program identifying key risk indicators, risk and control self-assessments, and developing action plans with tracking of follow-up items.
  • Produces risk management reports, monitoring Central Operations’ risk profile.
  • Works with unit Operations Managers to identify, design, document and implement appropriate controls and process maps, as required.
  • Manages testing of controls under RCSAs and other risk assessment programs (CCAR, FDICIA, etc.,), including tracking and resolution of any gaps identified.
  • Oversees audits and examinations of Central Operations departments. Assists in development of management responses and tracks outstanding items to timely conclusion.
  • Coordinates support of Central Operations departments in response to enterprise-wide regulatory findings.
  • Works with Regulatory Compliance, Legal, and others to review and determine if new legislation or regulations are applicable to department operations. Works with Central Operations Managers to ensure business units implement necessary processes and/procedures to comply.
  • Serves as risk management advisor in development of new or modified products and new operational processes and procedures. Supports Group Manager’s role on various bank committees, councils and task forces.
  • Works in conjunction with Regulatory Compliance, Legal and other departments to research, analyze and provide guidance to management teams on assorted matters such as regulatory and industry operational developments, pending legislative activities and related matters.
  • Develops project plans, periodic update reports and maintain detailed task lists for each project or deliverable related to assigned projects; follows up with project members as necessary.
  • Assists in analyzing risk metrics and performance data gathered from internal sources and creates measures to protect the bank by means of designing or revising workflow processes, updating policies and procedures, adding system enhancements, etc.


  • Minimum 5 years of overall operational experience in a financial institution.
  • Minimum 3 years of operational risk management control design, testing and/or auditing in a financial institution.
  • Minimum 2 years of experience in a leadership or project management role.

Skills and Knowledge

  • Knowledge of risks associated with banking operations and payment systems as well as industry best practices.
  • Strong knowledge of financial institution regulatory requirements, especially related to deposits, operations and related financial and security controls, including BSA/AML and FDICIA regulations.
  • Familiar with audit standards and payment network requirements.
  • Ability to work independently under general direction toward established goals and objectives.
  • Ability to interact effectively with all levels of Bank personnel; strong analytical skills; strong project management and organizational skills; excellent verbal and written communication skills; strong presentation skills are a plus.
  • Strong knowledge of desktop applications such as MS Word, Excel, Access, PowerPoint, etc. required.
  • Ability to analyze complex situations and provide guidance, make recommendations, and/or escalate the issues appropriately.
Starting base salary: $92,114 – $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.’


We start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

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