Chief Data Officer

About the job

Company Description

The San Francisco Department of Public Health (DPH) prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

• Application Opening – December 29, 2023
• Application Deadline – The application filing will be open continuously at least through Thursday, January 18th, 2023 and may close any time thereafter.
• Salary: between $184,314 and $235,274 (Range A)
• Appointment Type: Permanent Civil Service
• Recruitment ID: PBT-0941-140287
• Format: Hybrid Remote

The San Francisco Department of Public Health (DPH) is the largest department within the City and County of San Francisco (CCSF). Its mission is to protect and promote the health of all San Franciscans.

SFDPH is an integrated health department with two major divisions that support its mission of protecting and promoting the health of all in San Francisco:

• The San Francisco Health Network (SFHN) includes top-rated hospitals, clinics, and programs that provide medical, surgical, mental health, and substance use services to over 100,000 individuals annually. The SFHN includes Zuckerberg San Francisco General Hospital and Trauma Center, a teaching hospital and sole level 1 trauma center in San Francisco, which is affiliated with the University of California San Francisco School of Medicine. The SFHN also serves 650 San Franciscans with skilled nursing care and rehabilitation services at the Laguna Honda Hospital and Rehabilitation Center; and
• The Population Health Division, which earned public health accreditation in 2017, carries out traditional and mandatory public health functions such as: consumer safety activities; health promotion and prevention; inspection of food, alcohol, and cannabis businesses; promotion of improved air and water quality; promotion of pedestrian safety; HIV prevention, research, and surveillance; tuberculosis prevention and treatment; and analysis of community public health data and development of health policy for San Francisco.

Central administrative functions, including finance, human resources, information technology, and privacy and compliance affairs, support and promote integration between DPH’s two major divisions. DPH is committed to providing the highest quality health care and public health services to all San Franciscans, regardless of immigration or insurance status. For more information, visit the DPH web site.

The San Francisco Department of Public Health’s Information Technology (IT) Division is the technology services provider within public health, delivering technology infrastructure and services to approximately 11,000 users within the organization to help support over 100,000 patients annually. The IT Division is a full-service organization of 300 staff that delivers data integration services and business intelligence; information governance and security; clinical nursing informatics; network and hosting infrastructure; project and portfolio management; application management; client technology and support; user experience and change management services; and, cloud collaboration services.

SFDPH IT is currently a hybrid work environment for both in-person and remote work. This role will require in-person work of at least three (3) days per week.

Job Description

DPH seeks a mission-driven leader to serve as Chief Data Officer (CDO). The position resides in the DPH Information Technology (IT) Division as a direct report to the Chief Information Officer. The CDO serves as the accountable leader for department-wide information governance, business intelligence services, and innovation and continuous improvement of the data lifecycle. The CDO partners with numerous stakeholders across DPH to support the achievement of strategic objectives and represents DPH on information management initiatives that involve multiple City and County of San Francisco departments.

DPH maintains large data stores from varied sources, including the Epic Systems comprehensive electronic health record system, Netsmart Avatar behavioral health electronic health record system, disease surveillance systems, state and federal public health data, environmental health data, and data from City and County of San Francisco partner-organizations that provide human services and services for the unhoused in San Francisco.

Responsibilities and duties include, but are not limited to, the following:

• Serves as the organization’s primary change agent to optimize the return on data – to get more out of the data than the effort taken to collect it.
• Sets strategy for how DPH collects, prepares, analyzes, and utilizes data to support improvement work and the achievement of strategic objectives.
• Leads the business intelligence team in the IT Division and coordinates with other analytics teams across DPH.
• Co-leads the DPH Way to Improving with Data to Enable and Align, DPH’s strategic initiative to reimagine how staff use data in their daily work.
• Co-leads the Information Governance Committee.
• Coordinates the effort to drive DPH to becoming a more data-driven organization through transparency, training, and collaboration.
• Actively participates with partner organizations and/or city agencies to standardize and implement best practices for master data management.
• Modernizes the DPH data home, including the introduction of cloud-hosted data and analytics capability to existing service offerings.
• Analyzes and manages risks and interdependencies related to business intelligence, data lifecycle management, and information governance within and across service lines in consultation with stakeholders.
• Collaborates on the creation of key performance indicator dashboards for DPH divisions.
• Manages vendor partners and contracts.
• Ensures risks associated with projects are escalated in a timely manner.
• Coordinates with legal, privacy/compliance, information security, clinical operations, and health informatics partners to develop and improve DPH policy and procedures around master data management, data sharing, and data access.
• Maintains knowledge of emerging industry trends in federal, state, and local initiatives that impact information management.
• Manages complex and often competing projects, identifies risks and mitigation strategies to reduce resource contention, impact to goals, schedule, and budget.
• Coordinates data management for Medi-Cal and other regulatory and incentive programs to boost inter-department use of DPH data.

The Chief Data Officer (0941 Manager VI) may perform other duties as assigned or required.

Qualifications

REQUIRED MINIMUM QUALIFICATIONS (Please note that applicants must meet both education and experience requirements by the final filing date.)

Education: Possession of a Bachelor’s degree from an accredited college or university;

Verification of Education

AND

Experience: Six (6) years of managerial experience overseeing healthcare information, analytics, or data from electronic health records systems of which all must include supervising professionals. Three (3) of the six (6) years must have been in a healthcare organization within the last ten (10) years.

Verification Of Experience

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year full time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full time employment.

EDUCATION SUBSTITUTION

Additional qualifying experience as described above may be substituted for the required degree on a year-for-year basis. One year is equivalent to thirty (30) semester or forty-five (45) quarter units.

Desirable Qualifications

• Advanced/graduate degree from an accredited college or university in health information technology, computer science, business, health administration, or other related field.
• Epic Cogito Certification
• Three (3) years experience in the last five (5) years with supporting or directing information governance programs.
• Eight (8) years experience in the last ten (10) years in managing healthcare information, analytics, and data from health records systems.

Important Note

Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. For more information, visit https://sfdhr.org/sites/default/files/documents/Job-Seekers/How-to-Verify-Education-Requirements.pdf

Additional Information

Selection Procedures

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire (SQ) Examination (Weight: 100%)

Candidates who meet the minimum qualifications for the position will be emailed a Supplemental Questionnaire (SQ) that is designed to measure the knowledge, skills, and abilities with management competencies and job-related areas which may include, but not be limited to, the following: leading technical teams that manage data and analytics as well as information governance program; bridging communication between technologists and their customers; knowledge of healthcare delivery systems, policy, and regulations; and, expertise with data management tools and applications. The SQ will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses. Candidates must achieve a passing score on the SQ in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. A passing score must be achieved on each of the above-described exams in order to be included on the confidential eligible list. After the confidential eligible list is adopted the department may administer additional selection procedures to make a final hiring decision.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification

The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Eligible List/Score Report

Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.

What else should I know?

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov to begin the application process.

Our email communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Therefore, it is their responsibility to contact the Analyst if they update their email address.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods, and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications, and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others.

• COVID-19 Policies
• Personal Protective Equipment (PPE)
• Medical Examination Prior to Hiring
• Electronic Health Record (EHR)
• Licensure/Certification/Registration
• Note on ICARE

Additional information regarding Employment with the City and County of San Francisco:

• Information about the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement
• Veterans Preference
• Seniority Credit in Promotional Exams

If you have any questions regarding this recruitment or application process, please contact the Human Resources analyst, Catherine Chafey, at email address [email protected] or work phone number (628)271-6831.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.