Associate Analyst, IT – Airline Operations/Safety & Security

About the job


At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Summary

This position will be an associate analyst role that will provide technical expertise and coordinate solution support to business partners in our Safety, Corporate Security, and Emergency Response departments.

Analysts provide analysis and reporting services in support of LOB, pillar, and Enterprise. This group also updates, maintains, and analyzes data from various enterprise tools. Analyst liaises with stakeholders to understand analysis and reporting needs and creates deliverables to enable the organization to meet its goals. The detailed work includes analyzing data, numbers and creating deliverables to enable summarizing, proposing, or updating the stakeholders. The individuals in this family should be excellent listeners, communicators (oral and written), and able to distill the key topics/components/issues from discussions.

Key Responsibilities

  • Translate technical and architectural complexities of a technical solution so that project stakeholders can easily understand
  • Support the delivery of exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable, and available services and support
  • Support the organization’s project management policy, practice and methodology
  • Gathers requirements and documents these requirements for use within the project life cycle
  • Interacts with business representatives and other partners, including vendors, to ensure that requirements are accepted and well-known
  • Understands the source and use of key data and prepares analysis reports to enable design decisions
  • Participates in the creation of use cases and user expected results to ensure that software is delivered to end users with zero Severity 1 or Severity 2 defects
  • Provide timely and accurate progress information to project status reports
  • Authority to recommend changes to processes and procedures
  • Work with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs
  • Ensure system specifications meet the business unit expectations/requirements
  • Completes tasks under direction of senior team members and management
  • Accurately record and report their work efforts and uses corporate assets in a responsible manner
  • Ensure the requirements map to a real business need, are approved by all relevant stakeholders, and meet essential quality standards
  • Maintains existing requirements to ensure that current-state needs are known
  • Ensure that technology solutions adhere to quality standards
  • Participate in the development of cost/benefit analysis
  • Other duties as assigned


Minimum Requirements

  • Bachelor’s Degree (in lieu of degree – 4 years of professional work experience)
  • Ability to create sufficient documentation to ensure the supportability of their analysis
  • Demonstrates applied knowledge of one or more analysis and problem decomposition techniques
  • Solid analytical and problem-solving skills
  • Demonstrates good writing and documentation skills
  • Possesses good analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Demonstrates excellent communication skills
  • Must provide proof of full COVID-19 vaccination by date of hire
  • All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

Preferred Qualifications

  • Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS, etc.)
  • Airline industry experience
  • Technical expertise regarding data models, database design development, data mining and segmentation techniques
  • Entry level SQL knowledge
  • Work experience in a Corporate Safety or Security realm
  • Familiarity with Sabre, Amadeus, or other GDS/CRS platforms
  • Experience developing technology stacks that support in-house or vendor solutions deployed and maintained on digital mobile platforms
  • Experience with Sharepoint Online site administration
  • Familiarity with collaboration tools such as JIRA and Confluence
  • Familiarity with Tableau for report creation and automation
  • Familiarity with Snowflake or other data warehousing tool
  • Familiarity with Microsoft Visio or other diagramming tool

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation and was named No. 1 U.S. airline by Condé Nast Traveler’s 2021 Reader’s Choice Awards. Consumer surveys by Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi.

Now in its 93rd year of continuous service, Hawaiian is Hawaiʻi’s biggest and longest-serving airline. Hawaiian offers approximately 130 flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Japan, South Korea, Sydney, and Tahiti. As a result of the COVID-19 pandemic, Hawaiian’s Auckland flights remain suspended.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at . Follow Hawaiian’s Twitter updates ( @HawaiianAir ), become a fan on Facebook  ( Hawaiian Airlines ), and follow us on Instagram ( hawaiianairlines ). For career postings and updates, follow Hawaiian’s  LinkedIn  page.

For media inquiries, please visit Hawaiian Airlines’  online newsroom .

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