Analyst, Fraud Investigation

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Responsibilities

The Fraud Analyst will report to the Fraud Operations Manager of the Fraud Management US Region. The Fraud Analyst is responsible for completing moderate to complex research and analysis of account activity to assess levels of risk and fraud type, making a fraud determination, and completing all required investigative reports. The Fraud Analyst will take appropriate action to resolve fraud related inquiries in a multi-faceted, fast paced and dynamic environment, while ensuring the security of the customer’s accounts and the banks risk tolerance.

Required Skills

• Understands fraud behavior and the ability to identify the activity.
• Familiar with fraud detection programs/software.
• The ability to identify “red flags” related to check fraud and kiting behavior.
• Knowledge and / or experience in bank recovery process, i.e. Affidavits and Hold Harmless.
• Monitor alert based systems for potential fraudulent activity.
• Collaborate with various Operations functions to ensure all escalated fraud incidents where a filing obligation may exist have been properly escalated.
• Assist in identifying and reporting suspicious activity trends to the Lines of Business in order to mitigate future Bank or client losses.
• Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.
• Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Remains positive and focused during times of pressure or adversity.
• Make timely, fact-based decisions and can act decisively when required.
• Excellent time management and prioritization skills.
• Detailed understanding of Fraud operations.
• Experience working in a team environment.
• Self-motivated and goal-oriented.
• Excellent verbal and written communication skills.
• Highly adaptable during periods of change.
• Ability to learn and adapt to new information and technology platforms.

Additional Desired Skills

• Advanced Excel and Power Point Skills.
• Experience completing fraud affidavits.
• Certified Fraud Examiner or similar certifications a plus.

Minimum Qualifications

• College Degree or equivalent experience.
• 2-4 years experience transaction and fraud monitoring.
• Understanding of risk management.
• Ability to make independent decisions upon review of facts and circumstances.
• Strong oral and written communication skills, and acute attention to detail.
• You need to be legally eligible to work at the location(s) specified and, where applicable, must have a valid work or study permit.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $60,000 – $70,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.