About the job

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.


  • Customers
  • Trust

Principle Accountabilities

Maintain systems and procedures to protect the various applications and internal systems from unauthorized users.

Perform all procedures necessary to ensure the safety of data and network security and to protect systems from intentional, inadvertent access or destruction.

Administer system access to all associates / non-associates in all the separate systems and applications.

Maintain end-user security to file system access.

Management of different databases.

Troubleshoot and provide end-user support for security issues through the Remedy HelpDesk system.

Answering incoming calls to the HelpDesk, generating Remedy tickets, and routing the tickets to the correct groups.

Manage 900 network printers, includes setting up through Novell’s iPrint, creating/deleting IPP printers and modifying html files to reflect the printer’s location at the site.

Interact with different IT groups and other non-IT business units, primarily changing passwords and assisting users to a successful login.

Manage and monitor all new software received by the company.

Assist with internal and external audits.

Miscellaneous project work as needed, as technology/procedures/processes change.

Provide all aspects of systems administration on the multiple application databases for the PCA production, including but not limited to, create, modify, delete; provide access to various application access based on job responsibilities. Databases include, but not limited to, Amtech, PeopleSoft,

Mainframe, AS400, PeopleSoft.

Investigate, resolve and escalate problems; supporting and participating in the formal reporting of requests and proposed solutions.Test application enhancements within the security module and report and/or document requirements as per business needs.

Basic Qualifications

Microsoft SCCM.

Microsoft Outlook/Exchange

User/Database Administration

Min 2 years’ experience.

The successful candidate must possess the following Knowledge, Skills & Abilities:

Excellent people skills.

Strong written and verbal communication skills.

Strong project and project management skills.

Must be process oriented and have strong organizational skills.

Possess strong work ethics.

Ability to work with a sense of urgency with attention to details.

Must be comfortable working with many different groups, inside and outside of IT, to help solve business problems.

Able to manage multiple tasks.

Must have the ability to think “outside the box”.

Must be a proactive thinker.

Must be able to adapt to a changing environment.

Must have the ability to follow-up on tasks.

Must possess the ability to learn.

All qualified applicants must apply at to be considered.

PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories.

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