CRM Application Administrator

Berry Global Berry Global, headquartered in Evansville, Indiana, is committed to its mission of ‘Always Advancing to Protect What’s Important.’ With $13 billion in revenue for fiscal year 2019 on a combined pro forma basis from operations, Berry is a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets. Berry operates over 290 manufacturing facilities worldwide, on six continents, and employs over 48,000 individuals.

At Berry, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide. Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion. At Berry, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety. To learn more about Berry, visit berryglobal.com

CRM Application Administrator

****This position can be remote.****

The CRM Application Administrator is a key contributor on the analysis, design and execution of the overall CRM solution for the Commercial organization. This position requires a solid understanding of the organization’s business needs and technical capabilities of the CRM solution.

Primary Responsibilities:

• Knowledge of application design activities, tools and techniques; ability to utilize these to convert business requirements and logical models into a technical application design
• Design, test and deploy complex solutions using Oracle Sales Cloud to meet business requirements.
• Ensure proper configuration management and change controls are implemented and followed.
• Create, enhance and maintain Security Structure needed for access to Sales Cloud information and the application itself
• Serve as a primary contact on all issues related to functionality of the Sales Cloud.
• Validate reporting results against requirements. Troubleshoot and analyze data issues.
• Work with the Commercial Development teams to assist business analysts/users/leadership to gather and document business requirements into report specifications that are optimal to resolve business problems that will be used to determine the relevant analytics or reporting solution.
• Implement technology best practices, guidelines and repeatable processes.
• Provide Oracle Sales Cloud Release analysis of new functionality, assess impact to existing system design and present findings to IMS management
• Effectively use reporting and/or data visualizations to enhance the translation of data.
• Manage multiple assignments, organize and prioritize individual workload in order to meet required deadlines with a high level of attention to detail and accuracy.
• Implements, Monitors and Maintains security in line with company policies.
• Determine ways to utilize system for continuous improvements and recommendations for updated methods (information, methods, cost reduction, etc.).
• Collaborate with related teams for submission/prioritizing/testing of program requests, system and process improvements.
• Prepare documentation, participate in project reviews
• Present and train business users on application features
• Manage, support and adhere to goals and objectives consistent with corporate directives.
• Perform other duties as directed by Management.

• Bachelor’s degree in Computer Science, CIS, MIS or related field of study or minimum 2 years’ experience in CRM and BI technologies.
• Experience with data manipulation, analysis and reporting including troubleshooting issues with applications and reports.
• Knowledge of indexing, query optimization and other performance tuning techniques
• Analytic skills with the ability to analyze and interpret data through complex analysis
• Proficient in SQL and Java script, working with relational databases
• Strong ability to work with cross-functional groups to implement process improvements.
• Ability to work cross-functionally with various levels of the organization
• Proactive, organized and detail oriented, with the ability to work independently
• MS Excel Skills – Level 3 (i.e. Pivot tables, VLOOKUP, VBA, Offset, Match, etc.)

Job ID 2022-14489

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