- Perform Operational Risk Management activities include reporting Key Risk Indicators (KRIs), Third-Party Risk Assessments, conducting Risk & Control Self-Assessments (RCSAs), control testing, and development of action plans with tracking of follow-up items, working alongside unit Operations Managers to put preventative measures in place and to ensure policy and procedure documentation is produced and maintained on an ongoing basis.
- Produces risk management reports, monitoring assigned department’s risk profile.
- Works with unit Operations Managers to identify, design, document and implement appropriate controls and process maps, as required.
- Working with various Second and Third Line groups and related partners (Operational Risk Management, Enterprise Risk Management, Third-Party Risk Management, Compliance, Legal, Internal Audit, and more), review and determine when new legislation, regulations or risk management frameworks are applicable to department operations; and work with unit Operations Managers to ensure business units implement necessary policies, processes and procedures to comply therewith.
- Oversees audits and examinations of assigned department. Assists in development of management responses and tracks outstanding items to timely conclusion.
- Coordinates support of assigned department in response to enterprise-wide regulatory findings.
- Assist unit and group managers in documenting, reporting and remediating Self-Identified Audit Issues, Operational Risk Events or other reportable activities as appropriate.
- Serves as risk management advisor in development of new or modified products and new operational processes and procedures. Supports Group Manager’s role on various bank committees, councils and task forces.
- Works in conjunction with Regulatory Compliance, Legal and other departments to research, analyze and provide guidance to management teams on assorted matters such as regulatory and industry operational developments, pending legislative activities and related matters.
- Analyze Access Management status, and report to centralized technology teams on behalf of the department.
- Assists in analyzing risk metrics and performance data gathered from internal sources and creates measures to protect the bank by means of designing or revising workflow processes, updating policies and procedures, adding system enhancements, etc.
- Develop Heightened Standards (HS) deliverables such as Quarterly Risk Review (QRR) documentation, Third-Party Risk Management (TPRM) artifacts, Compliance requirements, and similar.
- Provide guidance on relevant risk and control matters (such as monitoring operational developments and providing updates to appropriate managers, performing reviews, and conducting risk training), and research and prepare for resolution.
Must-Have*
- Minimum 7 years of risk and control management in a financial or banking institution.
- Minimum 5 years of overall operational experience in a financial institution.
- Minimum 3 years of operational risk management control design, testing, and/or auditing in a financial institution.
- Minimum 2 years of experience in a leadership or project management role.
Skills and Knowledge
- Knowledge of risks associated with banking operations and payment systems as well as industry best practices, with particular focus on development and tracking of Quality Assurance (QA) programs, Key Risk Indicators (KRIs), Risk and Control Self-Assessments (RCSAs), and control testing.
- Strong knowledge of financial institution regulatory requirements, especially as related to banking operations.
- Understands the importance of relationship building, empathy, and finding common ground with colleagues and partners across the organization.
- Ability to work independently under general direction toward established goals and objectives.
- Ability to interact effectively with all levels of Bank personnel; strong analytical skills; strong project management and organizational skills; excellent verbal and written communication skills; strong presentation skills.
- Ability to analyze complex situations and provide guidance, make recommendations, and/or escalate the issues appropriately.
- Strong communication skills including the ability to customize and present information relevant to diverse audiences.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.’