- Lead ServiceNow solution design workshops, ensuring requirements are well documented
- Provide expert level support and technical mentoring to ServiceNow platform development team
- Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints
- Recognize and develop opportunities to leverage ServiceNow as a platform across the enterprise
- Develop and present business case material for business stakeholders including creation and delivery of tailored presentations and product demonstrations
- Scoping and delivering Proof of Concept / Proof of Value efforts with stakeholders
- Act as the ServiceNow subject matter expert in discovery meetings with business stakeholders requesting new or improved platform usage
- Audit existing workflows, develop blueprints for new workflow experiences, and identify opportunities for improvement and experimentation
- Addendum for ServiceNow Solutions Architect (Skills & Requirements):
- Ability to work under pressure; work on multiple projects and workstreams at a time
- Engaging presentation style, with the ability to control and manage multiple presentation scenarios
- Experience with ITSM, ITOM, ITBM and Flow Designer required
- Experience with IRM/GRC, DevOps and Performance Analytics a plus
- Experience in the financial services industry a plus
- ITIL certification a plus
Must-Have*
- Bachelor’s Degree or equivalent
- Minimum of 6+ years of software development experience including UI as well as middle tier and backend
- Minimum of 4 years of solution architecture
Skills and Knowledge
- Minimum of 3 year of experience Cloud development experience (Azure a plus). Certification a plus
- Minimum of 2 year of experience in microservices Architecture
- Minimum of 2 years of experience designing REST APIs
- Experience designing using containers and container orchestration platform (e.g., AKS/Docker) is a plus
- Minimum of 2 years of experience with databases and data modeling / design (SQL and NoSQL plus)
- Minimum of 2 years of experience incorporating security into the application architecture
- Experience working in fully DevOps enabled environment
- Experience with developing coding standards and patterns
- Large application design and implementation experience including architecture and design of modern web, mobile, and integration (cloud/on-premises) platforms
- Excellent verbal and written communications, interpersonal, and analytical skills is required.
- Experience with Agile development methodology including Scrum, XP, FDD, TDD, and SAFe.
- Enterprise experience with API management toolsets, DevOps, server infrastructure, network infrastructure, caching methodologies, information security, and database technologies
- Experience in developing alternative solution approaches and driving a pragmatic trade-off
- Proven track record of optimizing the development activities with a strong focus on DevOps and automation
- Ability to document solution designs using a variety of approaches (e.g. using UML)
- Experience with DDD, TDD and BDD
- Ability to quickly learn new technologies and evaluate for fitness into a specific business context through POCs and other evaluations
- Experience with reviewing code and suggesting refactorings for performance, quality and maintainability and other attributes
- Experienced in designing APIs, scale and secure them. Ability to integrate with internal and external systems and secure those integrations
- Experience with CRM systems like Salesforce
- Experience with following technologies: C#/.Net, Java, Python, JavaScript, Angular/REACT,CSS,HTMLSQL, AKS, Azure DevOps, NoSQL, Azure, AWS, Serverless OAuth, SAML, APIM
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.’