Systems Engineer Professional

About the job

Why Work at Children’s….

Here, it’s different. Come join us.

Children’s Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation’s brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist’s outlook, a trailblazing spirit, and a celebrated history, we’re making new strides every day.

We’ve been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the nation’s top 10 pediatric hospitals by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That’s why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children’s Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it’s different.

Job Overview

This position is responsible for routine administration of day-to-day operations of compute and storage infrastructure systems including Cisco UCS, MS Hyper-V, VMware, Active Directory, System Center, and M365 including SharePoint Online, EOL and MS Teams. Responsible for configuring and maintaining the performance, availability, capacity, and security of servers and storage systems, patching, managing backups and restores, troubleshooting, and documenting procedures, processes, and policies.

Potential Specialty Areas: Hyper-V, Windows Server, System Center, Active Directory, M365

Additional Information

Department: Infrastructure Tech Services

Hours per week: 40, eligible for benefits

Shift: Normal business hours (8-5 M/F) plus after hours work as needed and on-call responsibilities.

Qualifications

• EDUCATION – Bachelor’s degree is required.
• EXPERIENCE – Minimum of three (3) years of related experience is required.
• EQUIVALENCY – Combination of post-high school education, job related certification and/or related experience equivalent to seven (7) years may be considered in lieu of minimum requirements.

Responsibilities

POPULATION SPECIFIC CARE

• No direct patient care.

Essential Functions

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Assists with managing the day-to-day operational support and data integrity for computer operating systems, server environments (both private and public cloud), data storage systems, enterprise imaging, email system, enterprise development platforms, data integration, data backup and recovery systems, application/desktop delivery, directory services and data access security.
• Designs, installs, configures, administers and maintains operating systems, client systems, servers, and storage environments.
• Participates in testing, implementation, maintenance, documentation, and development of operations and maintenance procedures.
• Designs, develops, and maintains data interfaces and the interface engine that manipulates the interface messages in production and non-production environments.
• Performs software installations/deployments and upgrades to operating systems and multi-tiered software packages. Schedules installations and upgrades.
• Assists with monitoring and tuning systems to achieve optimum performance, availability, and capacity levels. Implements and manages software and hardware solutions to ensure client systems and server data integrity and security.
• Schedules and implements system backups, restores, and database archive operations. Ensures data and media recoverability. Supports media management through internal methods and procedures or through offsite storage and retrieval services.
• Actively collaborates with information technology staff, project managers and end users to gather, develop and implement customer requirements.
• Follows processes, policies and procedures in accordance with established IT policies and procedures.
• Conducts routine hardware and software audits of client systems and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Supports ITIL processes including change, incident, and problem management. Conducts RCAs following significant service incidents.
• Troubleshoots system failures and problems and provides technical support. Engages customers and vendors to ensure problem resolution.
• Participates in on-call responsibilities.
• Expands technology knowledge through personal learning and growth. May share new knowledge through on-site presentations and “lunch-and-learn” sessions.

Other Information

SCOPE AND LEVEL

• Guidelines: Possesses knowledge of and applies the fundamental concepts, practices and procedures within a particular field of specialization.
• Complexity: Duties and tasks are varied and somewhat complex, but usually involve limited responsibility. Procedures, methods and techniques to carry out work may not be well defined, requiring greater analysis.
• Decision Making: Has some discretion in making some decisions. Decisions and recommendations are made after contemplative analysis and with independent judgment and ingenuity. May escalate the most complex and important decisions to a higher level employee, supervisor and/or manager.
• Communication: Communicates explanatory and/or interpretive information relative to the organization and/or own function with team members, peers, management, clients and in limited cases, the public. Uses some discretion and independent judgment when information is exchanged, gathered and/or presented. Defers to higher level team members and/or management in many situations.
• Supervision Received: Works under some supervision, conferring with higher level employees, supervisor and/or manager as needed.

Physical Requirements

PHYSICAL REQUIRMENTS

• Vision – Near: clear vision at 20 inches or less
• Weight Lifted/Force Exerted: up to 10 pounds/4.5 kilos, up to 1/3 of time
• Hearing: able to clearly hear details
• Sit: 2/3 or more of time
• Talk: able to communicate verbally
• Mental/Emotional: able to work in close proximity to others and/or in a distracting environment
• Mental/Emotional: able to cope with stress effectively
• Mental/Emotional: able to prioritize effectively

WORK ENVIRONMENT

• Mental/Emotional: able to tolerate ambiguity
• Mental/Emotional: able to prioritize effectively
• Mental/Emotional: may be subject to many interruptions
• Office Work Environment: Regular/frequent exposure
• Bloodborne Pathogen Category 2: Occasional exposure to blood/body fluid

Equal Employment Opportunity

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Salary Information

Annual Salary Range (Based on 40 hours worked per week): $80,486.09 to $120,729.13

Hourly Salary Range: $38.70 to $58.04

Benefits Information

Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children’s Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.