Manager Security Operations

About the job

Why Work at Children’s….

Here, it’s different. Come join us.

Children’s Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation’s brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist’s outlook, a trailblazing spirit, and a celebrated history, we’re making new strides every day.

We’ve been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That’s why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children’s Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it’s different.

Job Overview

The Manager of Security Operations is responsible for overseeing the daily operations of the System-wide CHCO Security Program to achieve a safe and secure environment for patients, visitors and staff. The security program will be managed through established standards including effective staffing assignments to meet security and safety needs. The Manager has responsibility to manage services within the allocated budget and to raise awareness regarding security, safety, and fiscal concerns or challenges.

Additional Information

Department: Emergency Management

Hours per week: 40, eligible for benefits

Shift: Monday through Friday 8 am-4:30 pm

Qualifications

• Education: Bachelors’ degree in Business Management, Operations, Health Care Administration, Emergency Management, Criminal Justice or a related field.
• Experience: 3 years of operations experience in a facilities setting required
• Equivalency: Professional experience, beyond requirements, in a related field may substitute for a Bachelor’s degree requirement on a year for year basis.

Responsibilities

POPULATION SPECIFIC CARE

Toddlers – >1yr to 3yrs

Pre-Schoolers – >3yrs to 5yrs

School age – >5yrs to 13yrs

Adolescent – >13yrs to 18yrs

Adult – >18yrs to 65yrs

Essential Functions

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Plans, operates and manages the system’s Security Management Program to provide for the overall Joint Commission and regulatory compliance, security, loss prevention, workplace violence, emergency response, investigations and asset protection for the organization’s team members, patients and families and property.
• Manages day to day operations and security personnel, including vendors, in planning and facilitating efficient security services to ensure quality, consistency and safety across the system
• Provides reports on incidents, use of force and training requirements to ensure compliance with policies and law
• Assigns and reviews work, provides work instruction (OTJ or formal training) and develops team members. Evaluates performance of team members, providing continuous feedback. Manages discipline and performance issues; hires and fires team members. Identifies resource needs and develops recommendations for meeting needs.
• Oversees third-party contractors and responsible for their operational management processes.
• Maintains compliance with all healthcare safety and security based regulatory standards, rules and regulations.
• Collaborates with the Director to determine the highest and best use of access control systems and digital recording systems and other security technology and patient safety priorities.
• Works with departmental leaders to establish reliable data associated with critical goals and other key performance indicators.
• Performs project management activities and provides technical expertise on programs, processes and best practices.
• Participates in leadership activities for department, contributing to the organization’s achievement of goals and objectives; evaluates team performance. Defines and maintains internal processes for function; establishes customer service standards and handles operational and customer service escalations for function. Nurtures the organizational culture, influencing change to support functional objectives.
• Develops and maintains partnerships with community partners. (e.g. Law Enforcement).
• Participates in developing budget recommendations, monitoring budget and identifying cost saving opportunities
• Coordinates internal resources and third-parties’ contractors for the execution of programs, projects, or initiatives.

Other Information

Guidelines: Guidelines are in the form of stated goals and objectives for function.

Complexity: Work assignment is unstructured and leader is responsible for implementing and managing a variety of objectives, resources, and initiatives to achieve the goals of the function. Duties performed include operational planning; developing standards, priorities, guidelines, processes, measurement (evaluation) systems; implementation of production and performance management standards; and allocating resources. Work is tactical and operational in nature.

Decision Making: Employee is responsible for planning, organizing, allocating resources, ensuring compliance with procedures, and achieving the objectives of the function.

Communications: Communication at this level is primarily internally focused and involves establishing and maintaining effective working relationships with team members, peers, directors, and executives. Provides guidance and interpretation of the enterprise’s policies, procedures, and standards. Provides information to higher-level directors and executives.

Supervision Received: Responsible for achieving the objectives of function within the scope of established guidelines. Employee is expected to resolve problems that arise in the normal course of the work. Work is reviewed for soundness of judgment and feasibility of decisions.

Physical Requirements

Ability to Perform Essential Functions of the Job

Physical Requirements

• Audio-Visual: Color Discrimination – Fair
• Audio-Visual: Depth Perception – Fair
• Audio-Visual: Near Vision: Good
• Audio-Visual: Far Vision: Good
• Audio Visual: Hearing: Good
• Motion: Bend: Up to 1/3 of the time
• Motion: Reach up to 1/3 of the time
• Motion: Carry up to 1/3 of the time
• Motion: Pull up to 1/3 of the time
• Motion: Push up to 1/3 of the time
• Weight Lifted/Force Exerted: Up to 10 lbs. or more of the time
• General Activity: Stand/Walk up to 4hrs a day
• Use of hands/feet: Precise Motion Function (or fine manipulation)

WORK ENVIRONMENT

• Exposure: Exposure to blood/body fluid: Occasional
• Exposure: Exposure to cold/heat: Occasional
• Exposure: Exposure to infectious disease: Occasional
• Mental and Emotional Requirements: Manages stress appropriately
• Mental and Emotional Requirements: Works with other effectively
• Mental and Emotional Requirements: Handles multiple priorities effectively.
• Mental and Emotional Requirements: Independent discretion/decision making.
• Mental and Emotional Requirements: Makes decisions under pressure.
• Mental Stress: multi-tasking, meeting deadlines, prioritizing

Equal Employment Opportunity

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Salary Information

Annual Salary Range (Based on 40 hours worked per week): $80,486.09 to $120,729.13

Hourly Salary Range: $38.70 to $58.04

Benefits Information

Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children’s Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.