Senior Director, Incident Management and Security Operations

About the job

Company Description

About us, but we’ll be brief

We are very proud that FORTUNE named us one of The 100 Best Companies to Work For. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Job Description

Experian’s Cyber Fusion Center (CFC) is designed to leverage the best technology with our highly trained experts to detect and investigate cybersecurity, insider and physical threats around the world. The CFC is seeking a Sr. Director of Incident Management and NA Security Operations. This role will oversee management of high-profile cybersecurity situations in a complex global enterprise through global incident commanders. Additional areas of responsibility include managing security operations and incident response life cycle, coordinating activities against emerging critical vulnerabilities, providing executive awareness and communications on significant cyber incidents and threats, and setting strategic objectives for the organization. This is an incredible opportunity to be part of a world-class organization and lead a team of highly skilled and innovative people.

Responsibilities

• Oversee global incident management and North America security operations.
• Serve as the incident response commander for major high-profile situations including validating and escalating incidents, coordinating response, facilitating information sharing and conducting reporting.
• Serve as liaison between technical response and business stakeholders to minimize the impact of an incident and maintain business operations.
• Ensure adherence to the Incident Response Plan and other emergency related protocols.
• Coordinate response activities with global incident managers for high priority incidents.
• Provide timely and relevant updates to appropriate executive stakeholders and decision makers.
• Conduct after-action reporting and provide relevant insights to guide improvements and adjustments to cybersecurity posture.
• Test and maintain emergency response plans, processes, and procedures to address existing and emerging threats.
• Establish strong working relationship with all fusion functions and help maintain situational awareness of potential risks to the environment.
• Organize, conduct, and maintain documentation for executive and targeted functional table-top exercises.
• Act in an advisory capacity and as a liaison for third-party incidents

Qualifications

• Bachelor’s degree in Computer Science, Cybersecurity, or related discipline (or equivalent work experience)
• CISM, CISSP, or other relevant certifications preferred.
• 8-10+ years of related experience
• Experience with large scale and complex incidents of all types to include APT, DDOS, ransomware, web/mobile compromise, account compromise, data disclosures, etc.

TECHNICAL

• Demonstrated ability to perform independent analysis of complex problems and distill relevant findings and root causes.
• A broad and deep understanding of cyber-security threats, vulnerabilities, controls, and remediation strategies in global enterprise environments
• Knowledge of technologies, systems, and networks as well as typical gaps that could impact the ability of an organization to effectively detect and respond to cyber attacks
• Demonstrated knowledge of common adversary tactics, techniques, and procedures
• Strong foundational knowledge in information technology, to include hardware, networking, architecture, protocols, files systems and operating systems.

NON-TECHNICAL

• Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one
• Good sense of judgement, rationale, and urgency required
• Respects time and manages it proactively
• Knowledge of Project Management methodologies preferred
• Written/spoken English proficiency required
• An ability to make good decisions under pressure
• An ability to work well under pressure while maintaining a professional image
• An ability to communicate complex and technical issues to diverse audiences, orally and in writing, a clear, authoritative, and actionable manner
• An ability to effectively influence others
• A team-focused mentality with the proven ability to work effectively with diverse stakeholders
• Strong organizational skills with proven ability to manage multiple high visibility issues simultaneously
• Proactive attitude, seeking for improvement opportunities which can positively impact the security posture and the business

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

Please contact us at [email protected] to request the salary range of this position (please include the exact Job Title as it reads above in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including 12 company paid holidays and parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers – Creating a better tomorrow together

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Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact… the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!