IT Support Analyst

Company Overview:

Wolverine Advanced Materials, an entity of ITT Corporation’s Motion Technologies Division, is a leading developer and manufacturer of high performance materials. Our core competency is in performance-critical, specialty elastomer–coated metals that offer damping and seal-ability solutions in the automotive and gasket industries.

ITT is a diversified leading manufacturer of highly engineered critical components and customized technology solutions for the energy, transportation and industrial markets. Building on its heritage of innovation, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. Founded in 1920, ITT is headquartered in White Plains, N.Y., with employees in more than 35 countries and sales in a total of approximately 125 countries. The company generated 2014 revenues of $2.7 billion. For more information, visit www.itt.com.

Motion Technologies is one of four ITT Value Centers focused on the Transportation industry. The Motion Technologies Value Center generates over $862M in revenues and is made up of three businesses.

Wolverine’s Global Footprint:

We employ approximately 600 people worldwide, with global headquarters in Dearborn, MI.

Position Summary:

IT Support Coordinator is a single point of contact between end users and other IT departments in ITT. ITT has main IT support line, network teams, server teams, ERP teams, etc.

Position is in Blacksburg, VA with primary focus on supporting business processes in Blacksburg VA, where main manufacturing presence is located.

Pay: $61,000 – $92,000 annual

Responsibilities include support on application side and infrastructure side. Additional duties and responsibilities as assigned.

Infrastructure responsibilities:

• Identify business requirements and solve them leveraging ITT IT support spread in different US regions and different countries.
• Evaluate criticality and priorities of requirements in area of responsibility to coordinate the task resolution among different groups.
• Responsibility for installing, diagnosing, repairing, maintaining, and upgrading all hardware and associated software to ensure optimal performance.
• Provide and manage support for highly functioning executives and associated support staff.
• Provide end-user assistance where required.
• Establish and maintain relationships with many different types of customers as well as IT vendors to provide effective, efficient break/fix IT support services.
• Proactively seeks out and builds relationships with business/functional partners; actively contributes to business projects and activities.
• Ensures that request/support completed following ITT procedures, IT security Policy and ITT’s values.
• Ensures that business/functional partners receive information they need for continuous IT support improvement.
• Basic wired and wireless network troubleshooting
• Upgrade/migrate windows 7 installations to windows 10
• Document and track work in incident management system
• Request and coordinate vendor support for hardware and software as necessary
• Instruct users on basic software/hardware/peripheral operation
• Identify and escalate advanced technical issues to Central IT teams as appropriate
• Support on telecommunications (iPhones, Samsung phones)
• Work in coordination with central IT teams on different upgrade projects (Minor cabling upgrades, Cisco router/switches, phone systems, Windows Servers, etc).
• Create and manage (shared folders) file systems on Windows server environment
• Active Directory management, users, groups, service accounts, etc.
• Purchase necessary hardware as required
• Provide recommendations for process improvements to IT management
• Available off hours for emergency issues/escalations as they arise
• Excellent communication/interpersonal skills

Application Responsibilities:

• Main applications to support are ERP: Plex and SAP ECC 6.0.
• Willing to learn about ERP and business processes.
• Willing to learn about B2B and web (ecommerce) business processes.
• Support includes to understand business requirements and coordinate resolution with related support team.
• Coordinate user tests and functional tests of provided solutions in ERP.
• Ability to understand shop floor and warehouse processes to explain the requirements for IT teams in other countries.
• Excellent communication/interpersonal skills

The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Position Requirements:

• BS with 3 years experience or equivalent experience.
• Expertise to work with different IT teams and provide support to both sides: business users and IT teams.
• Microsoft Active Directory Admin
• PC Hardware skills
• Windows troubleshooting
• HP Printers and print servers
• Microsoft SCCM
• Networking skills
• Problem solving skills
• PLEX ERP system knowledge/skills
• Basic SAP ERP ECC 6.0 knowledge is a plus
• Microsoft Application skills
• Interpersonal skills
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.

“ITT Corporation is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law.”

ID 2022-7237