Home Security Specialist

Overview

We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We’re building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning.

Responsibilities

The Home Security Specialist is responsible for troubleshooting and supporting broadband technicians interacting with our customers.

Responsibilities

• Monitors customer alarms, triage and resolve issues as needed, escalate issues that are unable to be resolved upon first contact accordingly
• Educates customers in the use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
• Installs, tests and troubleshoots our primary alarm of Honeywell Inc, but becomes familiar with other panels as well
• Provides quality customer service surrounding the Company values
• Completes work orders and other documentation as needed and in alignment with task
• Performs other duties as assigned

Qualifications

• High School Diploma or equivalent; some college preferred
• Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing AlticeUSA security services (if applicable)
• Proficient knowledge of Microsoft Excel, Word, PowerPoint, and Outlook email
• Previous work experience in a fast paced, performance-measured environment while managing multiple functions required; experience focused in security, cable, telecommunications and/or equipment preferred
• Excellent analytical, problem solving, troubleshooting and conflict resolution skills
• Strong time management skills
• Ability to use judgment & make independent decisions
• Position requires focus on specialized tasks, engaging in customer communications and sitting for extended periods of time
• Requires flexibility to work evenings, weekends, holidays, and changes in shift depending on the needs of the business

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.