Application Systems Specialist

About the job

Job Description

Community Health Systems is a leading operator of general acute care hospitals and outpatient care centers in communities across the United States. CHS affiliates own, lease or operate 83 affiliated hospitals in 16 states with an aggregate of approximately 13,000 licensed beds. Healthcare services are also provided in more than 1,000 outpatient sites of care including affiliated physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

CHSPSC, LLC seeks an Application Systems Specialist for its Franklin, TN, headquarters’ Architecture and Strategy team.

Job Summary

CHSPSC, LLC seeks an IT APM Application Systems Specialist to assist in the facilitation of application portfolio management processes pertaining to analyzing value, evaluating risk, prioritizing projects and onboarding new technology requests to ensure alignment with organizational strategies.

Key Responsibilities Include

• Strategic oversight of the enterprise application portfolio including lifecycle management, application rationalization, consolidation and standardization to achieve the APM objectives of the organization including reducing variation of redundant or unused applications
• Assist in the definition, implementation and support of portfolio management standards, policies and processes
• Facilitate data driven decisions pertaining to IT project investments
• Define the structure, attributes, taxonomies and nomenclature of service line elements and categories within the APM repository toolset (ServiceNow) to ensure completeness and accuracy of the list of enterprise IT business applications
• Collaborate with business partners, technology leaders and department directors to identify and promote adoption of enterprise standards and rationalization of application systems to achieve economic and patient experience improvement goals
• Contribute to the direction of the application lifecycle management (LCM) roadmap to reduce costs, mitigate risks, and drive growth and revenue
• Provide senior level expertise on decisions and priorities regarding the overall enterprise application portfolio
• Track application and vendor trends and maintain knowledge of new technologies to support the organization’s current and future needs
• Maintain an awareness of industry standard APM best practices and apply relevant methodologies for process improvement
• Function as an application expert addressing requirements of systems integration and compatibility among multiple service lines and platforms
• Perform application rationalization feasibility analysis and proposals for management and business partners which support the organization’s clinical and economic objectives
• Review and define applications’ advantages, risks, costs, benefits and impact on the enterprise business process and goals
• Develop and maintain productive relationships of trust both within and outside CHS and embrace the authoritative role in respect to maintaining enterprise standards and align others to the strategic direction
• Collaborate with Audit teams to respond to and mitigate audit findings and manage audit controls related to application systems and LCM
• Function as an escalation point for junior staff and set the example in work ethic and critical thinking skills
• Educate peers and business partners on APM methodologies and drive adoption of standard process
• Identify and evaluate portfolio risks and recommend mitigation plans
• Assist with business impact analysis and application criticality assessments
• Partner with key business and delivery stakeholders to conduct application and service line reviews including scope, metrics, expenses and net promoter scores to determine the disposition of existing and proposed solutions
• Communicate timely and accurate status to appropriate levels and stakeholders including the development and delivery of status reports and presentations

Required

• Results oriented mentality to drive accurate deliverables with appropriate time to market while taking responsibility for the outcomes
• Customer focused to align services with customer needs
• Creativity in developing and executing innovative strategies to meet unique customer needs
• Excellent verbal and written communication, presentation and customer service skills
• Able to handle pressure to meet business requirement demands and deadlines
• Must have expertise in analyzing and presenting large volumes of data to senior leadership
• Critical thinkingin developing proposals with sound analysis and achievable outcomes
• Ability to prioritize tasks and quickly adjust in a rapidly changing environment
• Exceptional analytic problem solving skills
• Ability to work independently and in a team environment
• Organizational awareness and the ability to understand relationships to get things accomplished more effectively

Preferred

• Experience with CMDB, CSDM and APM modules in the ServiceNow platform
• Business Relationship Management (BRM) experience
• Application product ownership experience
• Project management experience/certification
• 4 or more years in a lead APM role

Qualifications And Education Requirements

• Bachelor’s degree in Clinical Informatics, Health Science, Information Systems, Computer Science or a related discipline, or 4 years of relevant APM experience