Analyst, IT Desk Side Support

About the job

Plains All American is an industry-leading transportation and midstream provider specializing in transportation, storage, processing and marketing solutions for crude oil and natural gas liquids (NGLs). We own an extensive network of pipeline transportation, terminalling, storage and gathering assets in key crude oil and NGL producing basins and transportation corridors and at major market hubs in the United States and Canada. On average, Plains handles more than 6 million barrels per day of crude oil and NGL in its Transportation segment. The company is headquartered in Houston, Texas.

We are looking for highly-motivated individuals who enjoy working as part of a team in a dynamic and entrepreneurial work environment.

Job Purpose/Summary

Plains is looking to fill the position of Deskside Support Technician. While working closely with and reporting to the Supervisor of Technical Support, Service Desk and Deskside, this Tech will specialize in supporting end users with the operation, maintenance and troubleshooting of desktops, laptops, peripherals and wireless devices. The successful candidate must be a proven leader in the end-user computing space and have a strong knowledge base in hardware management, inventory processes, software deployment, and operating systems while maintaining a strong customer service focus.

This is an excellent career opportunity to join a dynamic operational environment with leading edge technology.

Job Responsibilities

• Provide customer-centric support to end-users.
• Analyzes, implements, troubleshoot and maintains local site hardware (computer, printer, scanner, phone etc.), software, and operating systems;
• Interfacing with internal and external management in problem solving and recommending technical alternatives and appropriate actions;
• Functioning as a key IS resource on corporate Field System replacement and upgrade projects, working with IS, business, and vendor stakeholders on system design, implementation, and modeling go-live support;
• Travelling (up to 40%) to sites to perform routine maintenance, take inventory for planning purposes, installations for projects and hardware re-greening initiatives;
• Provides general end-user training and documentation;
• Imaging of new and existing computers and laptops to contain the latest version;
• Coordinating build activities, technology evaluation, production deployments/upgrades along with monthly security patching;
• Analyzing problems and issues to determine trends/root causes and identifying solutions while keeping the company’s interests and customer implications in mind;
• Perform activities pertaining to the daily operation of end user products and managing within a Service Lifecycle framework while adhering to ITIL methodologies, processes and toolsets;
• Ensuring that delivered solutions have a high degree of reliability, availability, serviceability, securability and usability.

Knowledge, Skills, And Experience Required

• Bachelor’s degree in computer science or equivalent professional business experience, 3 years experience delivering desktop support and operational functions;
• Ability to travel to field sites within North America; must have valid passport Proven knowledge of Windows 10, SharePoint, Office 365, Windows Server, Enterprise Server/Exchange integration;
• Familiarity with field/operational systems and process– Terminal Boss, Bourque Data Systems (BDS), SCADA -would be an asset.
• Proven experience with industry standard end-user technologies including hardware, mobility, operating systems, office automation, browsers, communications, security, directory services, software management, project tracking and messaging/collaboration technologies;
• Experience with ITIL compliant service management call logging software and automated desktop deployment and remote access tools;
• Experience with networking concepts and troubleshooting of connectivity in a highly complex environment
• Excellent communication skills and ability to gather requirements from multiple sources, develop detailed documentation and interact with various technical teams;
• Maintain knowledge of current industry best practices and implement proper solutions where practical; and
• Strong sense of end user experience and satisfaction.
• Some availability for on-call rotations required
• Valid Driver’s License with safe driving record

At Plains, our employees are our most valuable asset. Hard work is rewarded with competitive compensation and a top-tier benefits program designed to keep our employees safe, healthy and happy. We work hard to deliver the best results to our stakeholders and we also respect our employees need for personal and family time, which is reflected in our benefits program.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

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